Mortgage Sales Support Officer - Careers at KeyBank
KeyBank
Mortgage Sales Support Officer - Careers at KeyBank
Job Description
About KeyBank
KeyBank is a leading national bank dedicated to empowering clients through innovative financial solutions. With a strong focus on community banking, mortgage lending, and personalized service, KeyBank supports homeownership dreams across the United States. Join our dynamic team of mortgage professionals and contribute to helping families achieve financial success.
Position Summary
The Mortgage Sales Support Officer (MSSO) plays a pivotal role in supporting Home Lending Loan Officers with day-to-day operations and sales activities in residential mortgage lending. This remote position, ideal for work-at-home professionals in Oregon, serves as a critical liaison between loan officers, clients, and operations partners nationwide. If you have banking experience, mortgage knowledge, and excellent organizational skills, this opportunity at KeyBank offers competitive pay ranging from $43,000 to $65,000 annually (converted from $20.67 - $31.25 hourly), plus incentives.
Key Responsibilities
- Assemble and submit complete mortgage application packages to processing teams.
- Track documents, follow up on missing items, and ensure seamless pipeline movement.
- Act as primary liaison for loan officers, clients, Key employees, and external partners.
- Manage weekly pipeline calls, rate lock expirations, and production reports.
- Review appraisals, loan commitments, conditions, and ensure loans progress to closing.
- Prioritize sales calls, customer correspondence, and adhere to all compliance regulations including FNMA, FHA, VA, and RESPA.
Required Qualifications
- High School Diploma or equivalent required; 1+ years in banking/mortgage sales operations essential.
- Knowledge of mortgage regulations (FNMA, FHLMC, FHA, VA, TIL, RESPA) and lending documentation.
- Strong proficiency in Microsoft Word, Excel, PowerPoint; experience with loan origination software preferred.
- Excellent communication, customer service, multitasking, and independent pipeline management skills.
- Financial acumen to analyze trends and partner with real estate agents and advisors.
Why Join Us
At KeyBank, you'll enjoy remote flexibility, a supportive culture emphasizing Key Values and leadership competencies, plus incentive compensation like commissions. Benefit from professional growth, ethical work environment, and the satisfaction of driving mortgage success. Physical demands are office-based with occasional driving. Apply now for mortgage sales support jobs at KeyBank and advance your banking career in a compliant, client-focused role.
Locations
- Remote, Oregon, United States (Remote)
Salary
43,000 - 65,000 USD / yearly
43,000 - 65,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Excellent communication skills (written and verbal)intermediate
- Strong customer service skillsintermediate
- Ability to prioritize and manage multiple tasksintermediate
- Strong financial acumenintermediate
- Proficiency in sales/originator systems and workflow managementintermediate
- Proficiency in Word, Excel, and PowerPointintermediate
Required Qualifications
- High School Diploma or equivalency (experience)
- 1+ years Banking experience with emphasis on mortgage sales and operations (experience)
- Working knowledge of FNMA, FHLMC, FHA, VA, TIL, RESPA regulations (experience)
- Proficient in sales and service skills including tele-consulting and networking (experience)
- Ability to work independently and manage loan origination pipeline (experience)
Responsibilities
- Assemble application data and submit complete packages to processing
- Assist in day-to-day processing, document tracking and gathering
- Act as liaison between Loan Officer, client and operations partners
- Prioritize and route incoming sales calls and customer correspondence
- Follow up with clients on missing documentation
- Maintain weekly pipeline calls and manage rate lock expirations
- Review appraisals, loan commitments, amounts, values and conditions
- Pull production reports for monthly review of goals
Benefits
- general: Competitive base hourly rate with incentive compensation including production and commission
- general: Comprehensive KeyBank benefits package
- general: Remote work flexibility for work-at-home professionals
- general: Professional development opportunities
- general: Supportive team environment with internal partnerships
Tags & Categories
Answer 10 quick questions to check your fit for Mortgage Sales Support Officer - Careers at KeyBank @ KeyBank.
Related Books and Jobs
Mortgage Sales Support Officer - Careers at KeyBank
KeyBank
Mortgage Sales Support Officer - Careers at KeyBank
Job Description
About KeyBank
KeyBank is a leading national bank dedicated to empowering clients through innovative financial solutions. With a strong focus on community banking, mortgage lending, and personalized service, KeyBank supports homeownership dreams across the United States. Join our dynamic team of mortgage professionals and contribute to helping families achieve financial success.
Position Summary
The Mortgage Sales Support Officer (MSSO) plays a pivotal role in supporting Home Lending Loan Officers with day-to-day operations and sales activities in residential mortgage lending. This remote position, ideal for work-at-home professionals in Oregon, serves as a critical liaison between loan officers, clients, and operations partners nationwide. If you have banking experience, mortgage knowledge, and excellent organizational skills, this opportunity at KeyBank offers competitive pay ranging from $43,000 to $65,000 annually (converted from $20.67 - $31.25 hourly), plus incentives.
Key Responsibilities
- Assemble and submit complete mortgage application packages to processing teams.
- Track documents, follow up on missing items, and ensure seamless pipeline movement.
- Act as primary liaison for loan officers, clients, Key employees, and external partners.
- Manage weekly pipeline calls, rate lock expirations, and production reports.
- Review appraisals, loan commitments, conditions, and ensure loans progress to closing.
- Prioritize sales calls, customer correspondence, and adhere to all compliance regulations including FNMA, FHA, VA, and RESPA.
Required Qualifications
- High School Diploma or equivalent required; 1+ years in banking/mortgage sales operations essential.
- Knowledge of mortgage regulations (FNMA, FHLMC, FHA, VA, TIL, RESPA) and lending documentation.
- Strong proficiency in Microsoft Word, Excel, PowerPoint; experience with loan origination software preferred.
- Excellent communication, customer service, multitasking, and independent pipeline management skills.
- Financial acumen to analyze trends and partner with real estate agents and advisors.
Why Join Us
At KeyBank, you'll enjoy remote flexibility, a supportive culture emphasizing Key Values and leadership competencies, plus incentive compensation like commissions. Benefit from professional growth, ethical work environment, and the satisfaction of driving mortgage success. Physical demands are office-based with occasional driving. Apply now for mortgage sales support jobs at KeyBank and advance your banking career in a compliant, client-focused role.
Locations
- Remote, Oregon, United States (Remote)
Salary
43,000 - 65,000 USD / yearly
43,000 - 65,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Excellent communication skills (written and verbal)intermediate
- Strong customer service skillsintermediate
- Ability to prioritize and manage multiple tasksintermediate
- Strong financial acumenintermediate
- Proficiency in sales/originator systems and workflow managementintermediate
- Proficiency in Word, Excel, and PowerPointintermediate
Required Qualifications
- High School Diploma or equivalency (experience)
- 1+ years Banking experience with emphasis on mortgage sales and operations (experience)
- Working knowledge of FNMA, FHLMC, FHA, VA, TIL, RESPA regulations (experience)
- Proficient in sales and service skills including tele-consulting and networking (experience)
- Ability to work independently and manage loan origination pipeline (experience)
Responsibilities
- Assemble application data and submit complete packages to processing
- Assist in day-to-day processing, document tracking and gathering
- Act as liaison between Loan Officer, client and operations partners
- Prioritize and route incoming sales calls and customer correspondence
- Follow up with clients on missing documentation
- Maintain weekly pipeline calls and manage rate lock expirations
- Review appraisals, loan commitments, amounts, values and conditions
- Pull production reports for monthly review of goals
Benefits
- general: Competitive base hourly rate with incentive compensation including production and commission
- general: Comprehensive KeyBank benefits package
- general: Remote work flexibility for work-at-home professionals
- general: Professional development opportunities
- general: Supportive team environment with internal partnerships
Tags & Categories
Answer 10 quick questions to check your fit for Mortgage Sales Support Officer - Careers at KeyBank @ KeyBank.
Related Books and Jobs