Principal UX Researcher, Product - Careers at KeyBank
KeyBank
Principal UX Researcher, Product - Careers at KeyBank
Job Description
About KeyBank
KeyBank is a leading financial services company committed to empowering clients through innovative banking solutions. With a focus on Commercial, Consumer, and Institutional Banking, KeyBank delivers intuitive online and offline experiences that prioritize empathy, usability, and business value. Join our Experience & Design team to shape the future of banking.
Position Summary
As Principal UX Researcher, Product, you will serve as a senior leader within the Client Experience Design team. This hybrid role (3 days per week in office at Zero Irving, New York, NY) bridges human-centered design, business strategy, and product development. Drive strategic direction for KeyBank’s product experiences, influence roadmaps, and mentor cross-functional teams to deliver scalable, client-focused solutions.
Key Responsibilities
Strategic Leadership
- Define UX strategy aligned with business goals and client needs
- Partner with product, design, and engineering to shape vision and roadmaps
- Translate research into frameworks, principles, and design direction
Product Design Execution
- Lead user flows, journey maps, and experience strategies
- Oversee UX/UI execution with Key’s Design System
- Conduct research, ideation, prototyping, and testing per HCD framework
Collaboration & Mentorship
- Facilitate workshops and advise senior stakeholders
- Mentor UX designers and evolve design practices
- Champion user-centered design across the organization
Required Qualifications
- 8+ years in UX strategy, research, or product design leadership
- Expertise in HCD, service design, UX research methodologies
- Strong portfolio with measurable impact
- Agile experience, Figma proficiency, exceptional communication
- Degree in design, HCI, or related field
Preferred: Financial services experience, HTML/CSS/JS familiarity, enterprise design systems.
Why Join Us
Be a visionary leader at KeyBank, influencing banking experiences for millions. Enjoy hybrid flexibility, mentorship opportunities, and a collaborative culture. Advance your career in UX research and design strategy while delivering real business impact in a dynamic financial services environment. Note: This position does not offer visa sponsorship.
Locations
- New York, New York, United States
Salary
180,000 - 220,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- UX Strategyintermediate
- Human-Centered Designintermediate
- UX Researchintermediate
- Figmaintermediate
- Prototypingintermediate
- Agile Methodologiesintermediate
- Facilitationintermediate
- Design Systemsintermediate
- Journey Mappingintermediate
- Storytellingintermediate
Required Qualifications
- 8+ years of experience in UX strategy, design strategy/research, or product design leadership roles (experience)
- Proven track record of leading complex, cross-functional design initiatives (experience)
- Deep expertise in human-centered design, service design, and UX research methodologies (experience)
- Strong portfolio demonstrating strategic thinking, design leadership, and measurable impact (experience)
- Experience working in Agile environments (experience)
- Bachelor’s or Master’s degree in design, HCI, Strategy, or related field (experience)
Responsibilities
- Define and drive UX strategy across digital product portfolios
- Partner with product owners, designers, and engineers to shape product vision
- Lead development of user flows, journey maps, and experience strategies
- Conduct generative user and competitive research
- Mentor and develop a team of design strategists / UX designers
- Facilitate workshops and working sessions with cross-functional teams
Benefits
- general: Hybrid work model (3 days in office)
- general: Competitive compensation package
- general: Opportunities for career growth and mentorship
- general: Work with cutting-edge design tools and methodologies
- general: Collaborative team environment in financial services innovation
Tags & Categories
Answer 10 quick questions to check your fit for Principal UX Researcher, Product - Careers at KeyBank @ KeyBank.
Related Books and Jobs
Principal UX Researcher, Product - Careers at KeyBank
KeyBank
Principal UX Researcher, Product - Careers at KeyBank
Job Description
About KeyBank
KeyBank is a leading financial services company committed to empowering clients through innovative banking solutions. With a focus on Commercial, Consumer, and Institutional Banking, KeyBank delivers intuitive online and offline experiences that prioritize empathy, usability, and business value. Join our Experience & Design team to shape the future of banking.
Position Summary
As Principal UX Researcher, Product, you will serve as a senior leader within the Client Experience Design team. This hybrid role (3 days per week in office at Zero Irving, New York, NY) bridges human-centered design, business strategy, and product development. Drive strategic direction for KeyBank’s product experiences, influence roadmaps, and mentor cross-functional teams to deliver scalable, client-focused solutions.
Key Responsibilities
Strategic Leadership
- Define UX strategy aligned with business goals and client needs
- Partner with product, design, and engineering to shape vision and roadmaps
- Translate research into frameworks, principles, and design direction
Product Design Execution
- Lead user flows, journey maps, and experience strategies
- Oversee UX/UI execution with Key’s Design System
- Conduct research, ideation, prototyping, and testing per HCD framework
Collaboration & Mentorship
- Facilitate workshops and advise senior stakeholders
- Mentor UX designers and evolve design practices
- Champion user-centered design across the organization
Required Qualifications
- 8+ years in UX strategy, research, or product design leadership
- Expertise in HCD, service design, UX research methodologies
- Strong portfolio with measurable impact
- Agile experience, Figma proficiency, exceptional communication
- Degree in design, HCI, or related field
Preferred: Financial services experience, HTML/CSS/JS familiarity, enterprise design systems.
Why Join Us
Be a visionary leader at KeyBank, influencing banking experiences for millions. Enjoy hybrid flexibility, mentorship opportunities, and a collaborative culture. Advance your career in UX research and design strategy while delivering real business impact in a dynamic financial services environment. Note: This position does not offer visa sponsorship.
Locations
- New York, New York, United States
Salary
180,000 - 220,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- UX Strategyintermediate
- Human-Centered Designintermediate
- UX Researchintermediate
- Figmaintermediate
- Prototypingintermediate
- Agile Methodologiesintermediate
- Facilitationintermediate
- Design Systemsintermediate
- Journey Mappingintermediate
- Storytellingintermediate
Required Qualifications
- 8+ years of experience in UX strategy, design strategy/research, or product design leadership roles (experience)
- Proven track record of leading complex, cross-functional design initiatives (experience)
- Deep expertise in human-centered design, service design, and UX research methodologies (experience)
- Strong portfolio demonstrating strategic thinking, design leadership, and measurable impact (experience)
- Experience working in Agile environments (experience)
- Bachelor’s or Master’s degree in design, HCI, Strategy, or related field (experience)
Responsibilities
- Define and drive UX strategy across digital product portfolios
- Partner with product owners, designers, and engineers to shape product vision
- Lead development of user flows, journey maps, and experience strategies
- Conduct generative user and competitive research
- Mentor and develop a team of design strategists / UX designers
- Facilitate workshops and working sessions with cross-functional teams
Benefits
- general: Hybrid work model (3 days in office)
- general: Competitive compensation package
- general: Opportunities for career growth and mentorship
- general: Work with cutting-edge design tools and methodologies
- general: Collaborative team environment in financial services innovation
Tags & Categories
Answer 10 quick questions to check your fit for Principal UX Researcher, Product - Careers at KeyBank @ KeyBank.
Related Books and Jobs