Senior Specialist (ATM Ops Support) - Careers at KeyBank
KeyBank
Senior Specialist (ATM Ops Support) - Careers at KeyBank
Job Description
About KeyBank
KeyBank is a leading national bank committed to helping communities thrive with innovative banking solutions and exceptional customer service. With a legacy of over 190 years, we serve millions of clients across the U.S. through our extensive network of branches, ATMs, and digital platforms. At KeyBank, our Operations teams play a critical role in ensuring seamless, secure, and reliable services, including our advanced ATM networks. Join us in Brooklyn, Ohio, and be part of a dynamic team driving financial success.
Position Summary
The Senior Specialist (ATM Ops Support) at KeyBank oversees the efficient operation, maintenance, and support of our Automated Teller Machine (ATM) networks. Based at our Operations Center in Brooklyn, Ohio (with hybrid options after training), this mid-level role offers a Monday-Friday schedule (8:00 am - 4:30 pm) with rotational half-day Saturdays. Ideal for experienced operations professionals passionate about banking technology, troubleshooting, and process optimization. Competitive pay ranges from $20.19 - $30.77 per hour (approximately $42,000 - $64,000 annually).
Key Responsibilities
- Monitor ATM systems for optimal performance, uptime, and security.
- Deliver advanced technical support for hardware, software, and connectivity issues.
- Coordinate with vendors, manufacturers, and partners for issue resolution and upgrades.
- Ensure full compliance with regulatory standards and industry security protocols.
- Drive process improvements using Gemba Kaizen to minimize downtime and boost efficiency.
- Analyze reports, transaction data, and logs to identify trends and solutions.
- Support ATM projects from deployment to testing.
- Mentor junior staff on best practices and troubleshooting.
Required Qualifications
- High School Diploma or GED (required); Bachelor's Degree preferred.
- 3+ years of operations experience in banking or similar.
- Strong knowledge of back-office operations, customer service, and production systems.
- Expertise in problem-solving, accuracy, adaptability, and collaboration.
- Familiarity with risk management and continuous improvement methodologies.
Why Join Us
At KeyBank, you'll enjoy hybrid flexibility, professional growth, and a supportive culture embodying our core values. Benefit from competitive compensation, comprehensive health benefits, retirement plans, and ongoing training. Be part of a team enhancing customer experiences through cutting-edge ATM technology. Search no further for ATM operations jobs in Ohio, banking support careers at KeyBank, or hybrid tech roles in Brooklyn, OH. Apply today and elevate your career!
Locations
- Brooklyn, Ohio, United States
Salary
42,000 - 64,000 USD / yearly
42,000 - 64,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- ATM Network Managementintermediate
- Technical Troubleshootingintermediate
- Vendor Coordinationintermediate
- Compliance & Security Protocolsintermediate
- Process Improvementintermediate
- Data Analysis & Reportingintermediate
- Project Supportintermediate
- Training & Mentorshipintermediate
- Customer Service Excellenceintermediate
- Problem Solvingintermediate
- Gemba Kaizen Methodologyintermediate
- Risk Managementintermediate
Required Qualifications
- High School Diploma or GED (required) (experience)
- Bachelor's Degree or equivalent experience (preferred) (experience)
- Minimum 3 years of operations experience (required) (experience)
- Working knowledge of banking back-office operations (experience)
- Extensive experience in customer service and accuracy (experience)
- Strong communication and collaborative skills (experience)
Responsibilities
- Monitor and maintain ATM systems for optimal performance and uptime
- Provide advanced troubleshooting for hardware, software, and connectivity issues
- Coordinate with vendors and service providers to resolve escalated issues
- Ensure compliance with regulatory requirements and security standards
- Identify process improvements to reduce downtime and enhance customer experience
- Generate performance reports and analyze transaction data
- Support ATM deployment projects including installation and testing
- Train and mentor junior team members on best practices
Benefits
- general: Hybrid work schedule after training (2 days/week in office)
- general: Competitive hourly pay with growth opportunities
- general: Comprehensive benefits package including health insurance
- general: Retirement savings plan with company match
- general: Paid time off and employee assistance programs
- general: Professional development and training opportunities
- general: Inclusive and collaborative work environment
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Answer 10 quick questions to check your fit for Senior Specialist (ATM Ops Support) - Careers at KeyBank @ KeyBank.
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Senior Specialist (ATM Ops Support) - Careers at KeyBank
KeyBank
Senior Specialist (ATM Ops Support) - Careers at KeyBank
Job Description
About KeyBank
KeyBank is a leading national bank committed to helping communities thrive with innovative banking solutions and exceptional customer service. With a legacy of over 190 years, we serve millions of clients across the U.S. through our extensive network of branches, ATMs, and digital platforms. At KeyBank, our Operations teams play a critical role in ensuring seamless, secure, and reliable services, including our advanced ATM networks. Join us in Brooklyn, Ohio, and be part of a dynamic team driving financial success.
Position Summary
The Senior Specialist (ATM Ops Support) at KeyBank oversees the efficient operation, maintenance, and support of our Automated Teller Machine (ATM) networks. Based at our Operations Center in Brooklyn, Ohio (with hybrid options after training), this mid-level role offers a Monday-Friday schedule (8:00 am - 4:30 pm) with rotational half-day Saturdays. Ideal for experienced operations professionals passionate about banking technology, troubleshooting, and process optimization. Competitive pay ranges from $20.19 - $30.77 per hour (approximately $42,000 - $64,000 annually).
Key Responsibilities
- Monitor ATM systems for optimal performance, uptime, and security.
- Deliver advanced technical support for hardware, software, and connectivity issues.
- Coordinate with vendors, manufacturers, and partners for issue resolution and upgrades.
- Ensure full compliance with regulatory standards and industry security protocols.
- Drive process improvements using Gemba Kaizen to minimize downtime and boost efficiency.
- Analyze reports, transaction data, and logs to identify trends and solutions.
- Support ATM projects from deployment to testing.
- Mentor junior staff on best practices and troubleshooting.
Required Qualifications
- High School Diploma or GED (required); Bachelor's Degree preferred.
- 3+ years of operations experience in banking or similar.
- Strong knowledge of back-office operations, customer service, and production systems.
- Expertise in problem-solving, accuracy, adaptability, and collaboration.
- Familiarity with risk management and continuous improvement methodologies.
Why Join Us
At KeyBank, you'll enjoy hybrid flexibility, professional growth, and a supportive culture embodying our core values. Benefit from competitive compensation, comprehensive health benefits, retirement plans, and ongoing training. Be part of a team enhancing customer experiences through cutting-edge ATM technology. Search no further for ATM operations jobs in Ohio, banking support careers at KeyBank, or hybrid tech roles in Brooklyn, OH. Apply today and elevate your career!
Locations
- Brooklyn, Ohio, United States
Salary
42,000 - 64,000 USD / yearly
42,000 - 64,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- ATM Network Managementintermediate
- Technical Troubleshootingintermediate
- Vendor Coordinationintermediate
- Compliance & Security Protocolsintermediate
- Process Improvementintermediate
- Data Analysis & Reportingintermediate
- Project Supportintermediate
- Training & Mentorshipintermediate
- Customer Service Excellenceintermediate
- Problem Solvingintermediate
- Gemba Kaizen Methodologyintermediate
- Risk Managementintermediate
Required Qualifications
- High School Diploma or GED (required) (experience)
- Bachelor's Degree or equivalent experience (preferred) (experience)
- Minimum 3 years of operations experience (required) (experience)
- Working knowledge of banking back-office operations (experience)
- Extensive experience in customer service and accuracy (experience)
- Strong communication and collaborative skills (experience)
Responsibilities
- Monitor and maintain ATM systems for optimal performance and uptime
- Provide advanced troubleshooting for hardware, software, and connectivity issues
- Coordinate with vendors and service providers to resolve escalated issues
- Ensure compliance with regulatory requirements and security standards
- Identify process improvements to reduce downtime and enhance customer experience
- Generate performance reports and analyze transaction data
- Support ATM deployment projects including installation and testing
- Train and mentor junior team members on best practices
Benefits
- general: Hybrid work schedule after training (2 days/week in office)
- general: Competitive hourly pay with growth opportunities
- general: Comprehensive benefits package including health insurance
- general: Retirement savings plan with company match
- general: Paid time off and employee assistance programs
- general: Professional development and training opportunities
- general: Inclusive and collaborative work environment
Tags & Categories
Answer 10 quick questions to check your fit for Senior Specialist (ATM Ops Support) - Careers at KeyBank @ KeyBank.
Related Books and Jobs