Senior Supervision Officer - Customer Complaints - Careers at KeyBank
KeyBank
Senior Supervision Officer - Customer Complaints - Careers at KeyBank
Job Description
About KeyBank
KeyBank is a leading national bank committed to helping communities thrive with innovative financial solutions. With a strong focus on client experience and regulatory compliance, KeyBank offers rewarding careers in banking, finance, and risk management. Join our Brooklyn, OH team and contribute to a culture of integrity, collaboration, and excellence.
Position Summary
The Senior Supervision Officer - Customer Complaints plays a critical role in the first line of defense, overseeing the end-to-end customer complaint process. Based at our 4900 Tiedeman Road location in Brooklyn, Ohio, this hybrid position (3+ days in office) ensures timely, accurate, and compliant resolution of client concerns while driving continuous improvement in complaint handling practices. Ideal for compliance professionals passionate about enhancing customer experience and mitigating risks in banking.
Key Responsibilities
Complaint Management & Analysis
- Manage end-to-end complaint resolution within regulatory timelines.
- Analyze trends and root causes to identify risks and recommend process enhancements.
- Develop policies aligned with banking regulations and internal standards.
Stakeholder Collaboration & Reporting
- Partner with business units for consistent complaint practices.
- Deliver reports on metrics, trends, and risks to leadership and committees.
- Escalate significant regulatory issues promptly.
Training & Improvement
- Provide training on best practices to teams and partners.
- Participate in projects for risk mitigation and control strengthening.
- Monitor regulatory changes impacting consumer finance.
Required Qualifications
Candidates need 5+ years in compliance, risk management, or auditing, plus a Bachelor's degree (preferred). Key licenses include SEI, Series 7, 24, 66, 53 or 9/10, and Life/Health/Variable Annuity. Essential skills: financial products knowledge, regulatory expertise, data analytics, relationship building, and problem-solving in high-pressure scenarios. Experience in banking compliance and customer-facing roles highly valued.
Why Join Us
Earn $71,000-$125,000 base salary plus incentives in a hybrid role with comprehensive benefits. KeyBank prioritizes inclusive culture, professional growth, and work-life balance. Be part of a team enhancing client trust through superior complaint resolution. Apply now for this full-time, mid-level opportunity in Brooklyn, OH—job posting expires 02/07/2026. KeyCorp is an Equal Opportunity Employer.
Locations
- Brooklyn, Ohio, United States
Salary
71,000 - 125,000 USD / yearly
71,000 - 125,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Strong understanding of financial productsintermediate
- Client contact in difficult situationsintermediate
- Knowledge of banking and consumer finance lawsintermediate
- Risk evaluation and control gap identificationintermediate
- Analytical tools for data interpretationintermediate
- Cross-departmental relationship buildingintermediate
- Sound judgment in complex compliance scenariosintermediate
- Regulatory change awarenessintermediate
- Solution design for challengesintermediate
Required Qualifications
- Bachelor's Degree or equivalent experience (preferred) (experience)
- 5+ years in compliance, risk management, auditing, or related fields (required) (experience)
- Demonstrated ability to work independently and collaboratively in regulatory environment (experience)
- SEI, Series 7, 24, 66, 53 or 9/10 licenses (experience)
- Life, Health and Variable Annuity License (experience)
Responsibilities
- Manage end-to-end complaint resolution process ensuring timely and compliant handling
- Develop and maintain complaint-handling policies and procedures
- Analyze complaint trends and root causes to recommend improvements
- Collaborate with stakeholders for consistent complaint management
- Prepare reports on complaint metrics and trends for management
- Provide guidance and training on complaint-handling best practices
- Escalate significant issues or regulatory risks to leadership
- Participate in special projects for complaint management and risk mitigation
- Stay current on regulatory changes and industry trends
Benefits
- general: Competitive base salary $71,000 - $125,000 annually
- general: Incentive compensation including production, commission, and discretionary incentives
- general: Comprehensive benefits package (health, retirement, etc.)
- general: Hybrid work model (3+ days in office)
- general: Professional development opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Senior Supervision Officer - Customer Complaints - Careers at KeyBank @ KeyBank.
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Senior Supervision Officer - Customer Complaints - Careers at KeyBank
KeyBank
Senior Supervision Officer - Customer Complaints - Careers at KeyBank
Job Description
About KeyBank
KeyBank is a leading national bank committed to helping communities thrive with innovative financial solutions. With a strong focus on client experience and regulatory compliance, KeyBank offers rewarding careers in banking, finance, and risk management. Join our Brooklyn, OH team and contribute to a culture of integrity, collaboration, and excellence.
Position Summary
The Senior Supervision Officer - Customer Complaints plays a critical role in the first line of defense, overseeing the end-to-end customer complaint process. Based at our 4900 Tiedeman Road location in Brooklyn, Ohio, this hybrid position (3+ days in office) ensures timely, accurate, and compliant resolution of client concerns while driving continuous improvement in complaint handling practices. Ideal for compliance professionals passionate about enhancing customer experience and mitigating risks in banking.
Key Responsibilities
Complaint Management & Analysis
- Manage end-to-end complaint resolution within regulatory timelines.
- Analyze trends and root causes to identify risks and recommend process enhancements.
- Develop policies aligned with banking regulations and internal standards.
Stakeholder Collaboration & Reporting
- Partner with business units for consistent complaint practices.
- Deliver reports on metrics, trends, and risks to leadership and committees.
- Escalate significant regulatory issues promptly.
Training & Improvement
- Provide training on best practices to teams and partners.
- Participate in projects for risk mitigation and control strengthening.
- Monitor regulatory changes impacting consumer finance.
Required Qualifications
Candidates need 5+ years in compliance, risk management, or auditing, plus a Bachelor's degree (preferred). Key licenses include SEI, Series 7, 24, 66, 53 or 9/10, and Life/Health/Variable Annuity. Essential skills: financial products knowledge, regulatory expertise, data analytics, relationship building, and problem-solving in high-pressure scenarios. Experience in banking compliance and customer-facing roles highly valued.
Why Join Us
Earn $71,000-$125,000 base salary plus incentives in a hybrid role with comprehensive benefits. KeyBank prioritizes inclusive culture, professional growth, and work-life balance. Be part of a team enhancing client trust through superior complaint resolution. Apply now for this full-time, mid-level opportunity in Brooklyn, OH—job posting expires 02/07/2026. KeyCorp is an Equal Opportunity Employer.
Locations
- Brooklyn, Ohio, United States
Salary
71,000 - 125,000 USD / yearly
71,000 - 125,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Strong understanding of financial productsintermediate
- Client contact in difficult situationsintermediate
- Knowledge of banking and consumer finance lawsintermediate
- Risk evaluation and control gap identificationintermediate
- Analytical tools for data interpretationintermediate
- Cross-departmental relationship buildingintermediate
- Sound judgment in complex compliance scenariosintermediate
- Regulatory change awarenessintermediate
- Solution design for challengesintermediate
Required Qualifications
- Bachelor's Degree or equivalent experience (preferred) (experience)
- 5+ years in compliance, risk management, auditing, or related fields (required) (experience)
- Demonstrated ability to work independently and collaboratively in regulatory environment (experience)
- SEI, Series 7, 24, 66, 53 or 9/10 licenses (experience)
- Life, Health and Variable Annuity License (experience)
Responsibilities
- Manage end-to-end complaint resolution process ensuring timely and compliant handling
- Develop and maintain complaint-handling policies and procedures
- Analyze complaint trends and root causes to recommend improvements
- Collaborate with stakeholders for consistent complaint management
- Prepare reports on complaint metrics and trends for management
- Provide guidance and training on complaint-handling best practices
- Escalate significant issues or regulatory risks to leadership
- Participate in special projects for complaint management and risk mitigation
- Stay current on regulatory changes and industry trends
Benefits
- general: Competitive base salary $71,000 - $125,000 annually
- general: Incentive compensation including production, commission, and discretionary incentives
- general: Comprehensive benefits package (health, retirement, etc.)
- general: Hybrid work model (3+ days in office)
- general: Professional development opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Senior Supervision Officer - Customer Complaints - Careers at KeyBank @ KeyBank.
Related Books and Jobs