About KeyBank

KeyBank's Commercial Bank is the heart of our business, driving rapid growth through commercial client relationships, risk management, onboarding, servicing, and innovative payments solutions. We serve a diverse range of industries and clients, from small businesses to publicly traded companies, offering tailored financial products for commercial success.

Position Summary

Join KeyBank as a Sr Client Service Specialist in a dynamic remote role supporting our commercial card program. Deliver best-in-class service by handling complex client needs, including inquiries, account maintenance, transaction research, and integration projects. This position offers flexibility: fully remote outside KeyBank's footprint or hybrid (2 days on-site weekly) in select cities like Cleveland, OH; Buffalo, NY; and others. Work PST hours to serve clients nationwide.

Key Responsibilities

• Handle card program inquiries from clients, internal teams, and vendors with exceptional service.
• Execute precise account maintenance adhering to Service Level Agreements (SLAs).
• Support product integration projects, including client training.
• Resolve escalations by identifying root causes and preventing recurrence.
• Recommend process improvements for operational efficiency.
• Train and customize client website portals.
• Securely manage sensitive client data.

Required Qualifications

• 5+ years in financial services or banking, preferably commercial/consumer.
• Proven client escalation management and support experience.
• Superior problem-solving, analytical, and communication skills.
• Strong organizational skills, time management, and adaptability in fast-paced environments.
• Team-oriented with process improvement mindset.
• PC proficiency and Microsoft Office expertise.

Preferred: Commercial card, product/sales support, fintech experience with APIs, ERP, CRM, transmissions, file feeds, or expense management software.

Why Join Us

Thrive in KeyBank's growing Commercial Bank with a competitive salary of $51,000 - $78,000 plus incentives. Enjoy remote flexibility, professional development, and a collaborative culture dedicated to client excellence. This full-time, mid-level role is ideal for banking professionals seeking impact. Not eligible for visa sponsorship; must be authorized to work in the US. Apply now for KeyBank careers in remote banking jobs!