Technical Incident Manager - Careers at KeyBank
KeyBank
Technical Incident Manager - Careers at KeyBank
Job Description
About KeyBank
KeyBank is a leading national bank committed to helping communities thrive with innovative financial solutions. With a focus on technology-driven services, KeyBank supports clients through robust enterprise systems and dedicated IT teams. Join our dynamic organization and contribute to the stability and growth of one of America's top banks.
Position Summary
The Technical Incident Manager at KeyBank in San Diego, CA, leads cross-functional teams to resolve critical technology incidents impacting enterprise systems. This hybrid role (LI-Hybrid) at 13520 Evening Creek Dr N. involves monitoring incidents, driving resolutions, and communicating with stakeholders. Expect a standard shift of 11:00 AM–9:00 PM EST, plus rotating on-call and off-hours support. Ideal for IT professionals passionate about incident management, ITIL, and site reliability engineering (SRE) in banking.
Key Responsibilities
- Identify, assess, and lead recovery for incidents and outages affecting operations.
- Coordinate cross-functional teams, vendors, and crisis calls for swift resolution.
- Deliver timely updates to executives and stakeholders while escalating issues.
- Conduct post-mortems, document timelines, and test recovery plans.
- Drive process improvements, collaborate on monitoring, and ensure ITSM compliance.
- Support production readiness for critical projects.
Required Qualifications
- Bachelor’s degree in business/science or equivalent experience.
- 3+ years leading technical incidents/projects in distributed systems, networks, apps, and mainframes.
- Strong problem-solving, leadership, and communication skills in high-stress settings.
- Familiarity with ITIL, compliance (PCI-DSS, SOX, HIPAA), and risk assessment.
- Preferred: ITIL certifications and 1+ years in site reliability engineering.
Compensation & Benefits
Earn $63,000–$96,000 base salary (DOE), plus incentives. Explore full benefits here.
Why Join Us
At KeyBank, thrive in a supportive, inclusive culture as an Equal Opportunity Employer. Enjoy hybrid flexibility, career growth in banking IT, and impact real client experiences. Apply by 03/10/2026 for this mid-level, full-time Technical Incident Manager role in San Diego. #KeyBankCareers #IncidentManagement #ITILJobs
Locations
- San Diego, California, United States
Salary
63,000 - 96,000 USD / yearly
63,000 - 96,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Investigative and problem-solving abilitiesintermediate
- Collaboration and team leadershipintermediate
- Managing multiple initiatives in high-stress environmentsintermediate
- Understanding of integrated technologies and business processesintermediate
- Facilitation and communication skillsintermediate
- Risk assessment and decision-makingintermediate
- ITIL processes and incident management principlesintermediate
- Compliance and regulatory standards (PCI-DSS, SOX, HIPAA)intermediate
- Site reliability engineering (preferred)intermediate
Required Qualifications
- Bachelor’s degree in a related business or science field, or equivalent work experience (experience)
- 3+ years of experience leading technical projects, incidents, or cross-functional initiatives (experience)
- Experience with distributed systems, networks, application development, and mainframe environments (experience)
- Familiarity with ITIL processes and incident management principles (experience)
- Preferred: Certifications in ITIL, incident management, or related disciplines (experience)
Responsibilities
- Identify and assess incidents and outages impacting KeyBank’s operations
- Lead incident recovery efforts, coordinating cross-functional teams and vendors
- Facilitate technical crisis calls and ensure appropriate resources are engaged
- Provide accurate and timely communications to stakeholders and executive leadership
- Escalate critical issues and manage progress updates throughout resolution
- Lead post-mortem sessions and document incident restoration activities and timelines
- Ensure recovery documentation is accurate and tested for feasibility
- Drive continuous improvement initiatives to enhance system stability and client experience
Benefits
- general: Base salary range of $63,000 - $96,000 annually
- general: Eligibility for incentive compensation including production, commission, and/or discretionary incentives
- general: Comprehensive benefits package (view details at KeyBank benefits page)
- general: Hybrid work model prioritizing in-office presence with flexible options
- general: Support for production readiness and continuous improvement opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Technical Incident Manager - Careers at KeyBank @ KeyBank.
Related Books and Jobs
Technical Incident Manager - Careers at KeyBank
KeyBank
Technical Incident Manager - Careers at KeyBank
Job Description
About KeyBank
KeyBank is a leading national bank committed to helping communities thrive with innovative financial solutions. With a focus on technology-driven services, KeyBank supports clients through robust enterprise systems and dedicated IT teams. Join our dynamic organization and contribute to the stability and growth of one of America's top banks.
Position Summary
The Technical Incident Manager at KeyBank in San Diego, CA, leads cross-functional teams to resolve critical technology incidents impacting enterprise systems. This hybrid role (LI-Hybrid) at 13520 Evening Creek Dr N. involves monitoring incidents, driving resolutions, and communicating with stakeholders. Expect a standard shift of 11:00 AM–9:00 PM EST, plus rotating on-call and off-hours support. Ideal for IT professionals passionate about incident management, ITIL, and site reliability engineering (SRE) in banking.
Key Responsibilities
- Identify, assess, and lead recovery for incidents and outages affecting operations.
- Coordinate cross-functional teams, vendors, and crisis calls for swift resolution.
- Deliver timely updates to executives and stakeholders while escalating issues.
- Conduct post-mortems, document timelines, and test recovery plans.
- Drive process improvements, collaborate on monitoring, and ensure ITSM compliance.
- Support production readiness for critical projects.
Required Qualifications
- Bachelor’s degree in business/science or equivalent experience.
- 3+ years leading technical incidents/projects in distributed systems, networks, apps, and mainframes.
- Strong problem-solving, leadership, and communication skills in high-stress settings.
- Familiarity with ITIL, compliance (PCI-DSS, SOX, HIPAA), and risk assessment.
- Preferred: ITIL certifications and 1+ years in site reliability engineering.
Compensation & Benefits
Earn $63,000–$96,000 base salary (DOE), plus incentives. Explore full benefits here.
Why Join Us
At KeyBank, thrive in a supportive, inclusive culture as an Equal Opportunity Employer. Enjoy hybrid flexibility, career growth in banking IT, and impact real client experiences. Apply by 03/10/2026 for this mid-level, full-time Technical Incident Manager role in San Diego. #KeyBankCareers #IncidentManagement #ITILJobs
Locations
- San Diego, California, United States
Salary
63,000 - 96,000 USD / yearly
63,000 - 96,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Investigative and problem-solving abilitiesintermediate
- Collaboration and team leadershipintermediate
- Managing multiple initiatives in high-stress environmentsintermediate
- Understanding of integrated technologies and business processesintermediate
- Facilitation and communication skillsintermediate
- Risk assessment and decision-makingintermediate
- ITIL processes and incident management principlesintermediate
- Compliance and regulatory standards (PCI-DSS, SOX, HIPAA)intermediate
- Site reliability engineering (preferred)intermediate
Required Qualifications
- Bachelor’s degree in a related business or science field, or equivalent work experience (experience)
- 3+ years of experience leading technical projects, incidents, or cross-functional initiatives (experience)
- Experience with distributed systems, networks, application development, and mainframe environments (experience)
- Familiarity with ITIL processes and incident management principles (experience)
- Preferred: Certifications in ITIL, incident management, or related disciplines (experience)
Responsibilities
- Identify and assess incidents and outages impacting KeyBank’s operations
- Lead incident recovery efforts, coordinating cross-functional teams and vendors
- Facilitate technical crisis calls and ensure appropriate resources are engaged
- Provide accurate and timely communications to stakeholders and executive leadership
- Escalate critical issues and manage progress updates throughout resolution
- Lead post-mortem sessions and document incident restoration activities and timelines
- Ensure recovery documentation is accurate and tested for feasibility
- Drive continuous improvement initiatives to enhance system stability and client experience
Benefits
- general: Base salary range of $63,000 - $96,000 annually
- general: Eligibility for incentive compensation including production, commission, and/or discretionary incentives
- general: Comprehensive benefits package (view details at KeyBank benefits page)
- general: Hybrid work model prioritizing in-office presence with flexible options
- general: Support for production readiness and continuous improvement opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Technical Incident Manager - Careers at KeyBank @ KeyBank.
Related Books and Jobs