About KeyBank

KeyBank is a leading national bank committed to helping communities thrive with innovative financial solutions. With a focus on customer success and employee development, KeyBank offers dynamic careers in banking, lending, and operational services. Join our Brooklyn, OH team and contribute to shaping the future of financial services.

Position Summary

The Trainer, Loan, Payment, and Operational Services role at KeyBank is essential for building a skilled workforce. Based at our 4910 Tiedeman Road location in Brooklyn, Ohio, this full-time mid-level position involves developing and delivering high-impact training programs. You'll manage projects, handle administrative tasks, and facilitate sessions across departments in a collaborative, fast-paced environment. Ideal for training professionals passionate about financial services education.

Key Responsibilities

Project Tasks

• Design training materials including manuals, e-learning modules, and workshops for loan, payment, and operational services.
• Lead projects ensuring timelines and budgets are met.
• Conduct needs assessments and deliver targeted training solutions.
• Evaluate programs and report results to senior management.

Administrative Tasks

• Coordinate schedules, venues, and resources for seamless sessions.
• Maintain accurate records of attendance and feedback.
• Ensure compliance with regulatory standards.
• Manage budgets and communicate with stakeholders.

Training Facilitation

• Deliver interactive sessions using workshops, role-playing, and simulations.
• Provide one-on-one mentorship for skill application.
• Collaborate cross-departmentally and stay current with industry trends.

Required Qualifications

• Bachelor's degree or equivalent experience in business, finance, or education.
• Training or leadership background with success in technical subjects.
• Strong communication, adaptability to learning styles, and problem-solving skills.
• Experience in high-paced environments with financial metrics knowledge.

Preferred: 5+ years as a training facilitator in finance, expertise in loan/payment systems, instructional design proficiency, and MS Office/e-learning tools.

Competencies and Skills

KeyBank seeks proactive, innovative trainers who excel in communication, coaching, motivation, and adaptability. Drive results, champion change, and thrive in team settings.

Why Join Us

At KeyBank, enjoy professional growth opportunities, a supportive team culture, and meaningful impact on financial operations. Work in a learning organization with flexibility and cross-functional collaboration. Apply now for this rewarding role in Brooklyn, OH, and advance your career in banking training.