About PepsiCo

PepsiCo is one of the world's largest food and beverage companies, with a portfolio of 22 iconic brands including Pepsi, Gatorade, Sabritas, Gamesa, Quaker, and Sonrics. These brands are consumed over a billion times a day across more than 200 countries. In Mexico, PepsiCo has been a staple in homes for over 116 years, driving innovation and positive change. PepsiCo fosters a culture where curious thinkers, change agents, and diverse talents thrive. From leadership to front-line roles, employees are empowered to dare for better and make a global impact. Discover career opportunities at PepsiCoJobs.

Role Overview

The Knowledge Management Analyst at PepsiCo in Miguel Hidalgo, Mexico City, plays a pivotal role in supporting the ESM&KM Director. This position involves designing, developing, and running KM processes, including system design, document management, and critical knowledge retention. The analyst proactively identifies continuous improvement opportunities by assessing evolving needs within the Consumer function. Collaborating with KM Analysts, KM CoE, and Capability Leads, you will engage in transformative KM projects to enhance organizational knowledge sharing.

Key Responsibilities

As a Knowledge Management Analyst, your impact will be felt across multiple areas:

• Support the KM Lead and Capability Leads in identifying knowledge gaps aligned with business needs, recommending methodologies, and delivering end-to-end KM programs.
• Design, develop, and implement KM processes for system maintenance, document management, and knowledge retention, while spotting improvement areas.
• Expand focus to organizational knowledge beyond processes, including skills, technology, functional, and business aspects; propose frameworks for knowledge capture via assets and portals.
• Own and manage ServiceNow and SharePoint libraries, handle maintenance, suggest process improvements, and facilitate knowledge exchange discussions.
• Contribute to Change Management programs, partnering with global teams for effective launches, and provide coaching to champion KM culture.

Additional duties include assessing new hire onboarding gaps, defining KM KPIs, ensuring adaptability to business changes, and collaborating with transitions teams for document handovers and quality checks.

Collaboration and Innovation

Build strong partnerships with Consumer Capability leads, Product Owners, Talent Management, and KM CoE. Demonstrate creativity in training materials, communications, and exploring KM automation for enhanced user experience.

Qualifications & Requirements

PepsiCo seeks top talent with:

• English fluency (mandatory).
• Graduation or post-graduation in any stream, plus 5+ years of relevant experience in Knowledge Management within shared services GBS environments.
• Strong awareness of current technological trends in KM, automation, and ability to evaluate and propose innovative ideas.

Ideal candidates exhibit flexibility, agility, and a proactive mindset to adapt KM programs to fast-paced business environments.

Benefits & Perks

Joining PepsiCo offers unparalleled advantages:

• Be part of a global leader with iconic Mexican brands like Sabritas and Gamesa.
• Inclusive, welcoming culture where you can 'dare to be you' regardless of background.
• Competitive compensation estimated at 650,000 - 950,000 MXN yearly, based on Food & Beverage sector rates in Mexico.
• Opportunities for professional development, training, and cross-functional projects.
• Work-life balance in a dynamic, purpose-driven environment focused on sustainability and innovation.

Career Growth

At PepsiCo, career progression is real. This KM Analyst role opens doors to advanced KM leadership, capability building, and global projects. Gain exposure to senior leadership, contribute to strategic initiatives, and leverage PepsiCo's vast network for long-term advancement in knowledge management, shared services, or consumer functions.

Why Join Us

PepsiCo Mexico is the ideal place for ambitious professionals passionate about knowledge management. Work on cutting-edge tools like ServiceNow and SharePoint, influence business-critical strategies, and contribute to a company making the world better. With a commitment to diversity, innovation, and employee impact, PepsiCo empowers you to grow while delivering consumer delight daily.

Role FAQs

What is the work environment like?

Collaborative and agile, supporting Consumer functions in a global shared services hub.

Is remote work available?

This is an onsite role in Miguel Hidalgo, Mexico City.

What tools will I use?

Primarily ServiceNow, SharePoint, and various KM portals.

How does PepsiCo support professional development?

Through training, coaching, global projects, and KM CoE resources.

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