Role Specific Information

Job Description

About the Role

As Loss Prevention Officer, you will improve company profitability by executing company programs around external theft deterrence and internal investigations to drive shortage reduction. You will influence associates to increase awareness of external theft and internal investigations. 

What You’ll Do

• Create partnerships with store, law enforcement, and local network groups

• Monitor customer and associate activities in the store and take appropriate action to prevent theft and recover merchandise through customer service in compliance with Company Guidelines

• Conducts surveillance of external theft using CCTV surveillance equipment

• Assist in internal theft investigations in compliance with Company Guidelines

• Accurately complete and maintain all external and internal theft investigation case records according to Kohl’s standards

• Act as a representative on behalf of Kohl’s on legal proceedings as needed

• Inform Supervisors and Store Management of shortage control opportunities

• Monitor store alarm system and EAS system

• Support Loss Prevention awareness in the store

• Additional tasks may be assigned

What Skills You Have

Required

• Ability to work independently with initiative

• Strong customer service skills

• Ability to make quick decisions in the company’s best interest

• Uphold confidential information and investigations

• Detail-oriented

• The use of Body Worn Cameras is required for daily responsibilities

Preferred

• Prior experience or education in Loss Prevention, security or law enforcement

• Knowledge of surveillance and apprehension techniques

• Knowledge of or ability to learn Google applications and various other computer programs

Essential Functions

The requirements listed below are representative of functions you will be required to perform, however you may be required to perform additional functions. Kohl’s may revise this job description from time to time. To perform this job successfully, you must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, absent undue hardship.

• Ability to perform the accountabilities listed in the “What You’ll Do” Section.

• Ability to comply with dress code requirements.

• Basic math and reading skills, legible handwriting, and basic computer operation.

• Ability to maintain prompt and regular attendance and meet scheduling requirements as set by the company.

• Ability to satisfactorily complete company training programs.

• Ability to operate and communicate on multiple frequency devices, handheld scanners, and other technology equipment as directed.

• Perform work in accordance with the Physical Requirements section.

Physical/Cognitive Requirements 

• Ability to climb, squat, stoop, kneel, crouch, bend, twist, reach, lift, grasp, push and pull on a frequent basis.

• Ability to stand/walk for the duration of a scheduled shift (at least 8 hours).

• Ability to visually verify information and locate and inspect merchandise.

• Ability to comply with health and safety standards.