Role Specific Information

Job Description

About the Role

As Operations Lead you will be an expert in all operational, point of sale and service processes focused on consistent execution. You will deliver excellent customer service and operational efficiency. 

What You’ll Do

• Execute sound operational processes including receiving and processing product, stockroom operations and omni channel fulfillment 

• Drive accuracy through completion of all required business directives such as merchandise disposition practices

• Maintain appropriate levels of product on the sales floor through floor replenishment as necessary based on sell through and seasonal changes

• Support point of sale and customer service departments to deliver speed of service transactions while creating a compelling customer experience

• Follow and ensure others follow all product protection standards, guidelines and company policies implemented to minimize product loss

• Support the training of associates on merchandising standards, product knowledge, and tools; utilize resources and adhere to Kohl’s brand standards as directed by store leadership

• Support and partner with other associates on merchandising incoming product focusing on customer experience

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All Lead roles at Kohl’s are responsible for:

• Acting with integrity, honesty and fostering teamwork in an engaged and inclusive culture

• Exercising good judgment and discernment when making decisions; taking appropriate partners as needed

• Demonstrating a customer service mindset, including customer service philosophies, anticipating customer needs and satisfactorily resolving issues

• Leading by example by personally meeting or exceeding individual goals (e.g., productivity, credit, loyalty)

• Delivering strong operational standards, shortage mitigation, and merchandising presentation to include accurate pricing and proper signing

• Accomplishing multiple tasks within established timeframes

• Training, monitoring and reinforcing company policies, procedures, standards and guidelines

• Maintaining adherence to company safety policies for the safety of all associates and customers 

• Other responsibilities as assigned

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What Skills You Have

Required

• Must be at least 18 years of age or older

• Flexible availability, including days, nights, weekends, and holidays

• Strong verbal/written communication and interpersonal skills

Preferred

• Retail or service industry experience

Essential Functions

The requirements listed below are representative of functions you will be required to perform, however you may be required to perform additional functions. Kohl’s may revise this job description at any time. To perform this job successfully, you must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, absent undue hardship.

• Ability to perform the accountabilities listed in the “What You’ll Do” Section.

• Ability to satisfactorily complete company training programs.

• Ability to comply with dress code requirements.

• Basic math and reading skills, legible handwriting, and basic computer operation.

• Ability to operate and communicate on multiple frequency devices, handheld scanners, and other technology equipment as directed.

• Ability to maintain prompt and regular attendance and meet scheduling requirements as set by the company.

• Perform work in accordance with the Physical Requirements section.

Physical Requirements

• Must be able to lift up to 50 lbs. frequently and occasionally over 50 lbs. with a two person lift.

• Ability to climb, squat, stoop, kneel, crouch, bend, twist, reach, lift, grasp, push and pull on a frequent basis.

• Ability to stand/walk for the duration of a scheduled shift (at least 8 hours).

• Ability to visually verify information and locate and inspect merchandise.

• Ability to comply with health and safety standards.