Assistant Customer Service Manager
Kroger
Assistant Customer Service Manager
Job Description
Categories : Retail, Customer Service, Management
Assistant Customer Service Manager - Kroger
The Assistant Customer Service Manager (Front End/Asst Dept Leader) at Kroger plays a vital role in overseeing the front-end operations of our stores, ensuring exceptional customer service and smooth departmental functioning. This position supports the Customer Service Manager in leading a team of cashiers, baggers, and front-end associates to deliver fast, friendly, and accurate service to every shopper.
Key Responsibilities Overview
- Supervise daily front-end activities, including cash register operations, checkout efficiency, and customer flow management.
- Assist in training and developing team members to uphold Kroger's high standards of customer satisfaction.
- Monitor and maintain compliance with company policies, safety protocols, and cash handling procedures.
- Resolve customer inquiries, complaints, and issues promptly to foster loyalty and positive experiences.
- Coordinate inventory checks for front-end supplies and ensure merchandising standards are met.
Leadership and Development
As an Asst Dept Leader, you will step into a dynamic leadership role, motivating your team during peak hours, handling scheduling, and contributing to performance evaluations. Kroger values associates who thrive in fast-paced retail environments and demonstrate strong problem-solving skills. This position offers opportunities for growth into full Customer Service Manager roles and beyond within our expansive network of stores.
Ideal candidates bring retail experience, a customer-first mindset, and the ability to multitask effectively. Join Kroger, where we prioritize associate development through ongoing training programs, leadership workshops, and career advancement paths. Contribute to a company committed to community involvement and sustainable practices while enjoying a supportive work culture.
With a focus on innovation, such as self-checkout technologies and digital payment systems, you'll help drive the future of grocery retail. This role demands flexibility for varying shifts, including evenings and weekends, to meet our 24/7 customer needs.
Locations
- Algonac, Michigan, United States
Salary
44,100 - 60,500 USD / yearly
Source: AI Estimation
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Service Excellenceadvanced
- Team Leadershipintermediate
- Cash Handling & POS Systemsintermediate
- Conflict Resolutionadvanced
- Inventory Managementintermediate
- Scheduling & Workforce Planningintermediate
Required Qualifications
- 1-2 years in retail or customer service (experience)
- Previous supervisory or lead experience (experience)
- High school diploma or equivalent (experience)
- Ability to work flexible hours including nights/weekends (experience)
Responsibilities
- Supervise front-end operations including cashiers and baggers to ensure efficient customer checkout
- Train and coach team members on company policies, procedures, and customer service standards
- Handle customer complaints and provide resolutions to maintain high satisfaction levels
- Monitor cash handling, audits, and compliance with financial and safety regulations
- Assist in scheduling, inventory control, and merchandising of front-end areas
- Support promotional activities and ensure accurate pricing and signage
Benefits
- Health/Insurance: Comprehensive medical, dental, and vision insurance plans with company contributions
- Paid Time Off: Generous PTO, vacation, holidays, and personal days
- Employee Discount: Significant discounts on groceries and merchandise at Kroger stores
- 401k: Employer-matched 401(k) retirement savings plan
- Additional: Tuition assistance, employee stock purchase plan, and wellness programs
Tags & Categories
Answer 10 quick questions to check your fit for Assistant Customer Service Manager @ Kroger.
Related Books and Jobs
Assistant Customer Service Manager
Kroger
Assistant Customer Service Manager
Job Description
Categories : Retail, Customer Service, Management
Assistant Customer Service Manager - Kroger
The Assistant Customer Service Manager (Front End/Asst Dept Leader) at Kroger plays a vital role in overseeing the front-end operations of our stores, ensuring exceptional customer service and smooth departmental functioning. This position supports the Customer Service Manager in leading a team of cashiers, baggers, and front-end associates to deliver fast, friendly, and accurate service to every shopper.
Key Responsibilities Overview
- Supervise daily front-end activities, including cash register operations, checkout efficiency, and customer flow management.
- Assist in training and developing team members to uphold Kroger's high standards of customer satisfaction.
- Monitor and maintain compliance with company policies, safety protocols, and cash handling procedures.
- Resolve customer inquiries, complaints, and issues promptly to foster loyalty and positive experiences.
- Coordinate inventory checks for front-end supplies and ensure merchandising standards are met.
Leadership and Development
As an Asst Dept Leader, you will step into a dynamic leadership role, motivating your team during peak hours, handling scheduling, and contributing to performance evaluations. Kroger values associates who thrive in fast-paced retail environments and demonstrate strong problem-solving skills. This position offers opportunities for growth into full Customer Service Manager roles and beyond within our expansive network of stores.
Ideal candidates bring retail experience, a customer-first mindset, and the ability to multitask effectively. Join Kroger, where we prioritize associate development through ongoing training programs, leadership workshops, and career advancement paths. Contribute to a company committed to community involvement and sustainable practices while enjoying a supportive work culture.
With a focus on innovation, such as self-checkout technologies and digital payment systems, you'll help drive the future of grocery retail. This role demands flexibility for varying shifts, including evenings and weekends, to meet our 24/7 customer needs.
Locations
- Algonac, Michigan, United States
Salary
44,100 - 60,500 USD / yearly
Source: AI Estimation
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Service Excellenceadvanced
- Team Leadershipintermediate
- Cash Handling & POS Systemsintermediate
- Conflict Resolutionadvanced
- Inventory Managementintermediate
- Scheduling & Workforce Planningintermediate
Required Qualifications
- 1-2 years in retail or customer service (experience)
- Previous supervisory or lead experience (experience)
- High school diploma or equivalent (experience)
- Ability to work flexible hours including nights/weekends (experience)
Responsibilities
- Supervise front-end operations including cashiers and baggers to ensure efficient customer checkout
- Train and coach team members on company policies, procedures, and customer service standards
- Handle customer complaints and provide resolutions to maintain high satisfaction levels
- Monitor cash handling, audits, and compliance with financial and safety regulations
- Assist in scheduling, inventory control, and merchandising of front-end areas
- Support promotional activities and ensure accurate pricing and signage
Benefits
- Health/Insurance: Comprehensive medical, dental, and vision insurance plans with company contributions
- Paid Time Off: Generous PTO, vacation, holidays, and personal days
- Employee Discount: Significant discounts on groceries and merchandise at Kroger stores
- 401k: Employer-matched 401(k) retirement savings plan
- Additional: Tuition assistance, employee stock purchase plan, and wellness programs
Tags & Categories
Answer 10 quick questions to check your fit for Assistant Customer Service Manager @ Kroger.
Related Books and Jobs