Categories : Retail, Management, Food Service

Job Overview

The Bakery/Department Leader at Kroger is a dynamic leadership role responsible for overseeing all bakery operations, ensuring exceptional customer service, and driving department performance. This position requires a passion for baking, strong team management skills, and a commitment to maintaining the highest standards of food safety and quality. As a key member of the store leadership team, you will lead by example, motivate associates, and contribute to the overall success of the bakery department.

Key Responsibilities

• Manage daily bakery production, including breads, cakes, pastries, and custom orders.
• Supervise and train bakery associates to ensure consistent product quality and presentation.
• Monitor inventory levels, order supplies, and minimize waste to control costs.
• Ensure compliance with health, safety, and sanitation regulations at all times.
• Drive sales through merchandising, promotions, and engaging customer interactions.

Customer Focus

Deliver outstanding service by assisting customers with product recommendations, special orders, and resolving issues promptly. Build customer loyalty through personalized experiences and high-quality bakery offerings that delight every shopper.

Leadership & Development

Recruit, schedule, and develop a high-performing bakery team. Conduct performance evaluations, provide coaching, and foster a positive work environment that aligns with Kroger's core values of respect, integrity, and teamwork.

Performance Metrics

Achieve department sales targets, labor goals, and customer satisfaction scores. Analyze sales data and trends to implement strategies that boost profitability and growth.