Categories : Retail, Customer Service, Leadership, Alcohol Sales

Job Overview

The Beer-Wine-Liquor Lead Clerk at Kroger is a leadership role within the alcohol beverage department, responsible for overseeing daily operations, ensuring exceptional customer service, and maintaining compliance with state and federal alcohol regulations. This position requires a blend of retail expertise, team leadership, and product knowledge to drive sales and uphold merchandising standards in a fast-paced grocery environment.

Key Responsibilities

• Lead a team of clerks in stocking, displaying, and rotating beer, wine, and liquor products to maximize sales and freshness.
• Provide expert product recommendations to customers, promoting premium selections and seasonal specials.
• Ensure all alcohol sales comply with age verification laws, ID checking protocols, and inventory control measures.
• Manage department inventory, including ordering, receiving, and pricing products accurately using Kroger's POS systems.
• Maintain an attractive and organized department layout, adhering to corporate merchandising guidelines and safety standards.

Customer Focus

As a Lead Clerk, you will train and coach team members on customer engagement techniques, resolve complaints promptly, and contribute to store goals for customer satisfaction scores. This role demands strong communication skills and a passion for the beverage industry.

Qualifications and Skills

Candidates must have prior retail experience, preferably in alcohol sales, and demonstrate leadership potential. Physical ability to lift up to 50 lbs and stand for extended periods is essential. Knowledge of local liquor laws is a plus. Kroger offers opportunities for advancement into management roles for top performers.

Join Kroger's dynamic team and lead the way in delivering quality beverages to our loyal customers. Apply today to become a key player in our Beer-Wine-Liquor department!