Categories : Retail, Customer Service, Leadership, Alcohol Sales

Job Overview

The Beer-Wine-Liquor Lead Clerk at Kroger is a leadership role within the alcohol beverage department, responsible for overseeing daily operations, ensuring exceptional customer service, and maintaining compliance with all state and federal alcohol regulations. This position requires a blend of retail expertise, team leadership, and product knowledge to drive sales and uphold merchandising standards in a fast-paced grocery environment.

Key Responsibilities

• Lead a team of clerks in stocking, displaying, and rotating beer, wine, and liquor products to maximize sales and freshness.
• Provide expert product recommendations to customers, leveraging knowledge of varietals, pairings, and trends.
• Ensure accurate inventory management, including receiving shipments, conducting counts, and minimizing shrinkage.
• Train and mentor associates on department procedures, safety protocols, and customer service best practices.
• Maintain compliance with age verification, alcohol sales laws, and store policies to prevent violations.

Customer Focus

Act as the primary point of contact for customer inquiries in the alcohol section, resolving issues promptly and fostering loyalty through personalized service. Collaborate with store management to execute promotions, tastings, and seasonal displays that enhance the shopping experience.

Qualifications and Skills

Candidates must have prior retail experience, preferably in alcohol sales, along with strong leadership abilities. Physical stamina for lifting cases (up to 50 lbs) and standing for extended periods is essential. Excellent communication and organizational skills are required to thrive in this dynamic role.

Join Kroger's team and contribute to a vibrant department where your expertise can make a difference in customer satisfaction and store success. This position offers opportunities for growth within the retail industry.