Categories : Retail, Customer Service, Leadership, Inventory Management

Job Overview

The Beer-Wine-Liquor Lead Clerk at Kroger is a leadership role within the alcohol beverage department, responsible for overseeing daily operations, ensuring exceptional customer service, and maintaining compliance with state and federal alcohol regulations. This position requires a blend of retail expertise, team leadership, and product knowledge to drive sales and uphold merchandising standards in a fast-paced grocery environment.

Key Responsibilities

• Lead a team of clerks in stocking, displaying, and rotating beer, wine, and liquor products to maximize sales and freshness.
• Provide expert product recommendations to customers, promoting premium selections and seasonal specials.
• Ensure accurate inventory management, including receiving shipments, conducting counts, and minimizing shrinkage.
• Train and coach team members on department procedures, safety protocols, and customer service best practices.
• Maintain compliance with all ABC (Alcoholic Beverage Control) laws, age verification, and responsible alcohol service guidelines.

Customer Focus

Deliver outstanding service by assisting customers with selections, answering questions on pairings, and handling special orders. Foster loyalty through personalized interactions and upselling opportunities.

Leadership and Operations

As a lead, schedule shifts, monitor performance, and collaborate with store management to meet sales targets. Keep the department visually appealing with creative displays and promotional setups. Operate POS systems, process transactions, and resolve customer issues efficiently.

Physical and Work Environment

This role involves lifting up to 50 lbs, standing for extended periods, and working in cooler environments. Availability includes evenings, weekends, and holidays. Join Kroger's dynamic team to advance your retail career in a supportive, growth-oriented company committed to community and quality.