Categories : Retail, Customer Service, Food Service, Leadership

Job Overview

The Cheese Shop/Lead Clerk at Kroger is a leadership role within the specialty cheese department of our grocery stores. This position involves overseeing daily operations of the cheese shop, ensuring exceptional customer service, and maintaining the highest standards of product quality and presentation. As a Lead Clerk, you will guide a team of clerks, manage inventory, and contribute to sales goals while providing expert knowledge on cheeses, pairings, and culinary uses to delight customers.

Key Responsibilities

• Lead and supervise cheese shop staff, including scheduling, training, and performance coaching.
• Curate cheese selections, including sampling, cutting, and wrapping to meet customer preferences.
• Drive sales through product recommendations, upselling, and promoting seasonal specials.
• Maintain impeccable department cleanliness, sanitation, and compliance with food safety regulations.
• Manage inventory levels, place orders with suppliers, and minimize waste through proper rotation.

Customer Experience

Deliver personalized service by educating customers on cheese varieties, origins, flavors, and pairing ideas. Handle customer inquiries, special orders, and resolve issues promptly to foster loyalty in Kroger's customer-first environment.

Qualifications and Skills

Ideal candidates bring prior retail or food service experience, strong leadership abilities, and a passion for gourmet foods. Knowledge of cheese types, aging processes, and international varieties is highly valued. This role requires physical stamina for standing, lifting up to 50 lbs, and working in a fast-paced cooler environment.

Join Kroger's Cheese Shop team to combine your culinary expertise with leadership in a dynamic retail setting, contributing to memorable shopping experiences for our communities.