Categories : Retail, Customer Service, Food Service, Leadership

Job Overview

The Cheese Shop/Lead Clerk at Kroger is a leadership role within the specialty cheese department of our grocery stores. This position involves overseeing daily operations of the cheese shop, ensuring exceptional customer service, and maintaining the highest standards of product quality and presentation. As a Lead Clerk, you will guide a team of clerks, manage inventory, and contribute to sales goals while providing expert knowledge on a wide variety of cheeses, pairings, and culinary applications.

Key Responsibilities

• Supervise cheese shop staff, including scheduling, training, and performance coaching.
• Curate cheese selections, including artisanal, imported, and domestic varieties, to meet customer preferences and seasonal trends.
• Deliver personalized customer service, offering tastings, recommendations, and education on cheese characteristics, origins, and pairings with wines, charcuterie, and accompaniments.
• Manage inventory levels, conduct stock rotations, minimize waste, and execute merchandise displays to drive impulse purchases and enhance visual appeal.

Qualifications and Skills

• Proven retail or food service experience, preferably in specialty foods or dairy departments.
• Strong leadership abilities with experience mentoring teams in fast-paced environments.
• Knowledge of cheese types, aging processes, and food safety protocols is essential.
• Excellent communication skills for interacting with diverse customers and vendors.

Work Environment and Benefits

This role requires standing for extended periods, lifting up to 50 lbs, and working in refrigerated areas. Kroger offers a supportive team atmosphere, opportunities for advancement, and comprehensive benefits. Join our Cheese Shop team to combine your passion for gourmet foods with leadership in a customer-focused retail setting. Enjoy creating memorable shopping experiences while growing your career in one of America's leading supermarket chains.