CUSTOMER SVC/DEPT MANAGER ON DECK
Kroger
CUSTOMER SVC/DEPT MANAGER ON DECK
Job Description
Categories : Retail, Customer Service, Management
Job Overview
The Customer Service/Department Manager On Deck position at Kroger is a leadership development role designed to prepare high-potential associates for future department manager responsibilities. This position involves supporting customer service operations, assisting with department management, and gaining hands-on experience in retail leadership within Kroger's dynamic store environment. As an On Deck Manager, you will shadow current managers, lead teams during peak periods, and contribute to achieving store sales and service goals.
Key Responsibilities
- Assist in overseeing customer service desk operations, including handling inquiries, returns, and complaints to ensure exceptional customer experiences.
- Support department inventory management, merchandising, and ordering to maintain optimal stock levels and visual appeal.
- Lead associates by providing coaching, scheduling, and performance feedback to foster a high-performing team.
- Monitor sales performance and implement strategies to drive revenue and customer loyalty.
- Ensure compliance with company policies, safety standards, and health regulations in all operations.
Skills and Qualifications
Ideal candidates demonstrate strong leadership potential, customer focus, and retail operations knowledge. Kroger values associates who thrive in fast-paced settings and are committed to career growth. This role offers extensive training and mentorship to build expertise in grocery retail management.
Why Kroger?
Join a leading retailer with opportunities for advancement, competitive pay, and comprehensive benefits. Contribute to a company that serves millions of customers daily while advancing your career in management.
Locations
- Nashville, Tennessee, United States
Salary
57,750 - 82,500 USD / yearly
Source: AI Estimation
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Service Excellenceadvanced
- Team Leadershipintermediate
- Inventory Managementintermediate
- Sales and Performance Analysisintermediate
- Conflict Resolutionadvanced
- Retail Operationsintermediate
Required Qualifications
- 2+ years in retail or customer service (experience)
- 1+ year in supervisory or lead role (experience)
- High school diploma or equivalent (experience)
- Ability to work flexible schedules including nights and weekends (experience)
Responsibilities
- Oversee customer service desk operations and resolve escalated customer issues
- Assist department manager with staffing, scheduling, and associate training
- Monitor and maintain department inventory levels and merchandising standards
- Drive sales initiatives and analyze performance metrics to meet store targets
- Ensure compliance with safety, sanitation, and company policies
- Shadow department managers to develop leadership skills for promotion readiness
Benefits
- Health/Insurance: Comprehensive medical, dental, and vision insurance plans
- Paid Time Off: Generous PTO, vacation, and holiday pay
- Employee Discount: Significant discounts on Kroger groceries and merchandise
- 401k: Employer-matched 401(k) retirement savings plan
- Professional Development: Tuition assistance and leadership training programs
Tags & Categories
Answer 10 quick questions to check your fit for CUSTOMER SVC/DEPT MANAGER ON DECK @ Kroger.
Related Books and Jobs
CUSTOMER SVC/DEPT MANAGER ON DECK
Kroger
CUSTOMER SVC/DEPT MANAGER ON DECK
Job Description
Categories : Retail, Customer Service, Management
Job Overview
The Customer Service/Department Manager On Deck position at Kroger is a leadership development role designed to prepare high-potential associates for future department manager responsibilities. This position involves supporting customer service operations, assisting with department management, and gaining hands-on experience in retail leadership within Kroger's dynamic store environment. As an On Deck Manager, you will shadow current managers, lead teams during peak periods, and contribute to achieving store sales and service goals.
Key Responsibilities
- Assist in overseeing customer service desk operations, including handling inquiries, returns, and complaints to ensure exceptional customer experiences.
- Support department inventory management, merchandising, and ordering to maintain optimal stock levels and visual appeal.
- Lead associates by providing coaching, scheduling, and performance feedback to foster a high-performing team.
- Monitor sales performance and implement strategies to drive revenue and customer loyalty.
- Ensure compliance with company policies, safety standards, and health regulations in all operations.
Skills and Qualifications
Ideal candidates demonstrate strong leadership potential, customer focus, and retail operations knowledge. Kroger values associates who thrive in fast-paced settings and are committed to career growth. This role offers extensive training and mentorship to build expertise in grocery retail management.
Why Kroger?
Join a leading retailer with opportunities for advancement, competitive pay, and comprehensive benefits. Contribute to a company that serves millions of customers daily while advancing your career in management.
Locations
- Nashville, Tennessee, United States
Salary
57,750 - 82,500 USD / yearly
Source: AI Estimation
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Service Excellenceadvanced
- Team Leadershipintermediate
- Inventory Managementintermediate
- Sales and Performance Analysisintermediate
- Conflict Resolutionadvanced
- Retail Operationsintermediate
Required Qualifications
- 2+ years in retail or customer service (experience)
- 1+ year in supervisory or lead role (experience)
- High school diploma or equivalent (experience)
- Ability to work flexible schedules including nights and weekends (experience)
Responsibilities
- Oversee customer service desk operations and resolve escalated customer issues
- Assist department manager with staffing, scheduling, and associate training
- Monitor and maintain department inventory levels and merchandising standards
- Drive sales initiatives and analyze performance metrics to meet store targets
- Ensure compliance with safety, sanitation, and company policies
- Shadow department managers to develop leadership skills for promotion readiness
Benefits
- Health/Insurance: Comprehensive medical, dental, and vision insurance plans
- Paid Time Off: Generous PTO, vacation, and holiday pay
- Employee Discount: Significant discounts on Kroger groceries and merchandise
- 401k: Employer-matched 401(k) retirement savings plan
- Professional Development: Tuition assistance and leadership training programs
Tags & Categories
Answer 10 quick questions to check your fit for CUSTOMER SVC/DEPT MANAGER ON DECK @ Kroger.
Related Books and Jobs