Categories : Retail, e-Commerce, Customer Service, Supply Chain

Job Overview

The e-Commerce Clerk at Kroger plays a vital role in supporting the company's online shopping platform, ensuring seamless customer experiences in grocery pickup and delivery services. This position involves processing online orders, managing inventory visibility, and coordinating with store teams to fulfill customer expectations efficiently.

Key Responsibilities

• Accurately select and pack items for online orders using handheld devices and warehouse management systems.
• Verify order accuracy, quality, and freshness before staging for customer pickup or delivery.
• Assist in maintaining e-commerce inventory levels and updating digital shelf availability.
• Handle customer substitutions, special requests, and communicate issues to supervisors.
• Support store operations by restocking shelves and participating in general clerk duties as needed.

Skills and Qualifications

Candidates should demonstrate strong attention to detail, basic computer proficiency, and the ability to work in a fast-paced retail environment. Physical stamina for lifting up to 50 lbs and standing for extended periods is essential. Prior experience in grocery retail or e-commerce fulfillment is preferred.

Work Environment

This role offers a dynamic setting within Kroger stores, with opportunities for growth into picker/packer or supervisor positions. Join a team committed to fresh food delivery and customer satisfaction across our nationwide network.

Kroger values diversity and provides comprehensive training for all e-Commerce roles to ensure success in the digital retail space.