Categories : Retail, e-Commerce, Management, Customer Service

Job Overview

The e-Commerce/Department Lead at Kroger plays a pivotal role in driving the success of our online shopping and delivery operations within the store. This position combines leadership in the e-commerce fulfillment center with oversight of a key department, ensuring seamless integration of digital and in-store experiences. You will lead a team to pick, pack, and ship online orders accurately and efficiently while maintaining high standards in your department.

Key Responsibilities

• Supervise e-commerce associates in order fulfillment processes, including selection, packing, and staging for delivery or pickup.
• Manage department inventory, merchandising, and customer service to support both online and in-store shoppers.
• Monitor performance metrics such as order accuracy, fulfillment speed, and customer satisfaction scores.
• Coordinate with store leadership to optimize workflows between e-commerce and traditional retail operations.
• Train and develop team members on Kroger's e-commerce systems and best practices.

Qualifications and Skills

Candidates should have prior leadership experience in retail or e-commerce, strong organizational skills, and familiarity with inventory management systems. Proficiency in digital tools and a customer-first mindset are essential. This role requires flexibility to work varying shifts, including evenings and weekends, in a fast-paced environment.

Why Kroger?

Join a leading grocery retailer committed to innovation in e-commerce. Advance your career with opportunities for growth, comprehensive training, and a supportive team culture. Contribute to making fresh, affordable food accessible through convenient online channels.

This position offers a dynamic blend of technology-driven e-commerce leadership and hands-on department management, ideal for motivated professionals ready to shape the future of grocery shopping.