Categories : Retail, e-Commerce, Management, Supply Chain

Job Overview

The e-Commerce/Department Lead at Kroger plays a pivotal role in driving the success of our online shopping and delivery operations within the store. This position combines leadership in the e-Commerce fulfillment center with oversight of a key department, ensuring seamless integration of digital and in-store customer experiences. You will lead a team of associates to pick, pack, and ship online orders accurately and efficiently while maintaining high standards in your department.

Key Responsibilities

• Supervise e-Commerce associates in order fulfillment processes, including selection, staging, and loading customer orders.
• Manage department inventory, merchandising, and customer service to support both online and in-store shoppers.
• Monitor performance metrics such as order accuracy, on-time delivery, and customer satisfaction scores.
• Train and develop team members on e-Commerce best practices and safety protocols.
• Collaborate with store leadership to optimize workflows and resolve operational challenges.

Qualifications and Skills

Candidates should have prior retail leadership experience, strong organizational skills, and familiarity with digital platforms. Proficiency in inventory management systems and a customer-first mindset are essential. This role requires flexibility to work varied shifts, including evenings and weekends, in a fast-paced environment.

Why Kroger?

Join a leading grocery retailer committed to innovation in e-Commerce. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in a supportive team atmosphere. Kroger values diversity and provides ongoing training to help you succeed.

As an e-Commerce/Department Lead, you'll contribute to Kroger's mission of nourishing communities through reliable online grocery services, handling high-volume orders during peak times like holidays. Expect to analyze data for process improvements and ensure compliance with food safety standards. This dynamic role offers the chance to impact customer loyalty directly through exceptional service.