Categories : Retail, e-Commerce, Management, Customer Service, Supply Chain

Job Overview

The e-Commerce/Department Lead at Kroger plays a pivotal role in driving the success of our online shopping and delivery operations within the store. This position combines leadership in the e-Commerce fulfillment center with oversight of a key department, ensuring seamless integration of digital and in-store customer experiences. You will lead a team of associates to pick, pack, and ship online orders accurately and efficiently while maintaining high standards in your department.

Key Responsibilities

• Supervise e-Commerce associates in order fulfillment processes, including selection, packing, and staging for delivery or pickup.
• Manage department inventory, merchandising, and customer service to support both online and in-store shoppers.
• Monitor performance metrics such as order accuracy, fulfillment speed, and customer satisfaction scores.
• Coordinate with store leadership and delivery partners to optimize operations and resolve issues promptly.
• Train and develop team members on e-Commerce best practices and safety protocols.

Qualifications and Skills

Candidates should have prior retail leadership experience, strong organizational skills, and familiarity with digital platforms. Proficiency in inventory management systems and a customer-first mindset are essential. This role requires flexibility to work varied shifts, including evenings and weekends, in a fast-paced environment.

Why Kroger?

Join a leading grocery retailer committed to innovation in e-Commerce. Advance your career with opportunities for growth, comprehensive training, and a supportive team culture. Contribute to making fresh food accessible through convenient online channels.

This leadership position offers the chance to impact Kroger's digital transformation while ensuring departmental excellence. With a focus on efficiency, accuracy, and teamwork, you'll help deliver exceptional service to our loyal customers daily.