Categories : Retail, e-Commerce, Management, Supply Chain

Job Overview

The e-Commerce/Department Lead at Kroger plays a pivotal role in driving the success of our online shopping and delivery operations within the grocery retail environment. This position combines leadership in e-commerce fulfillment with hands-on department management, ensuring seamless customer experiences from order placement to delivery. Reporting to the Store Manager, you will oversee a team responsible for picking, packing, and dispatching online orders while maintaining high standards in your designated department.

Key Responsibilities

• Lead a team of associates in the efficient fulfillment of e-commerce orders, optimizing workflows to meet tight delivery windows.
• Monitor and achieve key performance indicators (KPIs) such as order accuracy, on-time fulfillment rates, and customer satisfaction scores.
• Coordinate with store departments to ensure product availability and freshness for online customers.
• Train and develop team members on e-commerce best practices, safety protocols, and Kroger's customer service standards.
• Manage inventory for e-commerce slots, minimizing out-of-stocks and waste through proactive forecasting.

Qualifications and Skills

Candidates should have prior leadership experience in retail or e-commerce, strong organizational skills, and familiarity with digital order management systems. Proficiency in inventory software and a passion for technology-driven retail are essential. Kroger values diversity and offers opportunities for career growth in our dynamic e-commerce ecosystem.

Why Kroger?

Join a leading grocery retailer committed to innovation in online shopping. Enjoy competitive pay, comprehensive benefits, and the chance to impact how millions of customers shop. This role is ideal for motivated leaders ready to shape the future of grocery e-commerce.