e-COMMERCE/DEPARTMENT LEAD
Kroger
e-COMMERCE/DEPARTMENT LEAD
Job Description
Categories : Retail, e-Commerce, Management, Supply Chain
Job Overview
The e-Commerce/Department Lead at Kroger plays a pivotal role in driving the success of our online shopping and delivery operations within the grocery retail environment. This position combines leadership in e-commerce fulfillment with hands-on department management to ensure exceptional customer experiences, operational efficiency, and team performance. Reporting to the Store Manager, you will oversee the e-commerce team, coordinate order picking, packing, and staging, while maintaining high standards in your designated department such as produce, dairy, or general merchandise.
Key Responsibilities
- Lead a team of associates in executing e-commerce orders accurately and on time, achieving pick accuracy rates above 99%.
- Monitor and optimize department inventory to support both in-store and online demands, minimizing out-of-stocks.
- Train and develop team members on Kroger's e-commerce processes, safety protocols, and customer service best practices.
- Collaborate with store leadership to forecast demand, manage labor schedules, and implement process improvements.
- Ensure compliance with food safety standards, sanitation requirements, and Kroger's quality assurance guidelines.
Skills and Qualifications
Ideal candidates bring proven leadership experience in retail or e-commerce, strong organizational skills, and a passion for technology-driven retail solutions. Familiarity with order management systems, inventory software, and data analytics is essential. Kroger values diversity and offers opportunities for career growth in a dynamic, fast-paced environment.
Why Kroger?
Join a Fortune 500 company committed to serving communities through innovative grocery solutions. Enjoy competitive pay, comprehensive benefits, and the chance to advance in e-commerce leadership roles across our nationwide network of stores.
Locations
- Richmond, Virginia, United States
Salary
47,250 - 60,500 USD / yearly
Source: AI Estimation
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Leadership and Team Managementadvanced
- e-Commerce Order Fulfillmentintermediate
- Inventory Managementintermediate
- Customer Service Excellenceadvanced
- Retail Operationsintermediate
- Data Analysis and Reportingbeginner
Required Qualifications
- 2+ years in retail or e-commerce operations (experience)
- 1+ year in a supervisory or lead role (experience)
- High school diploma or equivalent (experience)
- Proficiency with order management systems (experience)
Responsibilities
- Oversee daily e-commerce order picking, packing, and staging to meet delivery SLAs
- Lead, train, and schedule department associates to ensure peak performance
- Maintain department merchandising, inventory accuracy, and product quality standards
- Analyze order fulfillment metrics and implement continuous improvements
- Ensure compliance with health, safety, and sanitation regulations
- Coordinate with store teams to resolve customer issues and enhance satisfaction
Benefits
- Health/Insurance: Comprehensive medical, dental, and vision insurance plans
- Paid Time Off: Generous PTO, vacation, and holiday pay
- Employee Discount: Significant discounts on Kroger groceries and merchandise
- Retirement: 401(k) plan with company match
- Additional: Tuition assistance and career development programs
Tags & Categories
Answer 10 quick questions to check your fit for e-COMMERCE/DEPARTMENT LEAD @ Kroger.
Related Books and Jobs
e-COMMERCE/DEPARTMENT LEAD
Kroger
e-COMMERCE/DEPARTMENT LEAD
Job Description
Categories : Retail, e-Commerce, Management, Supply Chain
Job Overview
The e-Commerce/Department Lead at Kroger plays a pivotal role in driving the success of our online shopping and delivery operations within the grocery retail environment. This position combines leadership in e-commerce fulfillment with hands-on department management to ensure exceptional customer experiences, operational efficiency, and team performance. Reporting to the Store Manager, you will oversee the e-commerce team, coordinate order picking, packing, and staging, while maintaining high standards in your designated department such as produce, dairy, or general merchandise.
Key Responsibilities
- Lead a team of associates in executing e-commerce orders accurately and on time, achieving pick accuracy rates above 99%.
- Monitor and optimize department inventory to support both in-store and online demands, minimizing out-of-stocks.
- Train and develop team members on Kroger's e-commerce processes, safety protocols, and customer service best practices.
- Collaborate with store leadership to forecast demand, manage labor schedules, and implement process improvements.
- Ensure compliance with food safety standards, sanitation requirements, and Kroger's quality assurance guidelines.
Skills and Qualifications
Ideal candidates bring proven leadership experience in retail or e-commerce, strong organizational skills, and a passion for technology-driven retail solutions. Familiarity with order management systems, inventory software, and data analytics is essential. Kroger values diversity and offers opportunities for career growth in a dynamic, fast-paced environment.
Why Kroger?
Join a Fortune 500 company committed to serving communities through innovative grocery solutions. Enjoy competitive pay, comprehensive benefits, and the chance to advance in e-commerce leadership roles across our nationwide network of stores.
Locations
- Richmond, Virginia, United States
Salary
47,250 - 60,500 USD / yearly
Source: AI Estimation
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Leadership and Team Managementadvanced
- e-Commerce Order Fulfillmentintermediate
- Inventory Managementintermediate
- Customer Service Excellenceadvanced
- Retail Operationsintermediate
- Data Analysis and Reportingbeginner
Required Qualifications
- 2+ years in retail or e-commerce operations (experience)
- 1+ year in a supervisory or lead role (experience)
- High school diploma or equivalent (experience)
- Proficiency with order management systems (experience)
Responsibilities
- Oversee daily e-commerce order picking, packing, and staging to meet delivery SLAs
- Lead, train, and schedule department associates to ensure peak performance
- Maintain department merchandising, inventory accuracy, and product quality standards
- Analyze order fulfillment metrics and implement continuous improvements
- Ensure compliance with health, safety, and sanitation regulations
- Coordinate with store teams to resolve customer issues and enhance satisfaction
Benefits
- Health/Insurance: Comprehensive medical, dental, and vision insurance plans
- Paid Time Off: Generous PTO, vacation, and holiday pay
- Employee Discount: Significant discounts on Kroger groceries and merchandise
- Retirement: 401(k) plan with company match
- Additional: Tuition assistance and career development programs
Tags & Categories
Answer 10 quick questions to check your fit for e-COMMERCE/DEPARTMENT LEAD @ Kroger.
Related Books and Jobs