e-COMMERCE/DEPARTMENT LEAD
Kroger
e-COMMERCE/DEPARTMENT LEAD
Job Description
Categories : Retail, e-Commerce, Management, Customer Service, Supply Chain
Job Overview
The e-Commerce/Department Lead at Kroger plays a pivotal role in driving the success of our online shopping and delivery operations within the grocery retail environment. This position combines leadership in e-commerce fulfillment with hands-on department management, ensuring seamless customer experiences from order placement to delivery. As a key team member in one of America's largest supermarket chains, you will oversee digital order picking, packing, and coordination while maintaining high standards in store operations.
Key Responsibilities
- Lead a team of associates in the e-commerce department, assigning tasks for efficient order fulfillment.
- Monitor and optimize online order accuracy, speed, and customer satisfaction metrics.
- Coordinate with store departments to ensure product availability for e-commerce orders.
- Train and develop team members on Kroger's e-commerce systems and best practices.
- Analyze performance data to identify improvement opportunities in picking and packing processes.
Qualifications and Skills
Candidates should have prior retail or e-commerce experience, strong leadership abilities, and familiarity with inventory management systems. Proficiency in digital tools and a customer-first mindset are essential. Kroger offers a dynamic work environment with opportunities for growth in retail leadership.
Why Kroger?
Join a company committed to community impact, innovation in grocery delivery, and employee development. This role supports Kroger's expansion in online shopping, serving millions of customers weekly.
Locations
- San Clemente, California, United States
Salary
50,400 - 71,500 USD / yearly
Source: AI Estimation
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Leadership and Team Managementadvanced
- e-Commerce Order Fulfillmentintermediate
- Inventory Management Systemsintermediate
- Customer Service Excellenceadvanced
- Data Analysis and Reportingintermediate
- Retail Operationsadvanced
Required Qualifications
- 2+ years in retail or e-commerce operations (experience)
- 1+ year in supervisory or lead role (experience)
- High school diploma or equivalent (experience)
- Proficiency with POS and inventory software (experience)
Responsibilities
- Supervise daily e-commerce order picking, packing, and staging to meet delivery schedules
- Lead and motivate a team of 5-15 associates, providing coaching and performance feedback
- Ensure 99%+ order accuracy through quality checks and process improvements
- Collaborate with department managers to maintain stock levels for online orders
- Monitor KPIs such as fulfillment time, customer satisfaction scores, and shrinkage control
- Implement safety protocols and maintain a clean, organized e-commerce area
Benefits
- Health/Insurance: Comprehensive medical, dental, and vision insurance plans with company contribution
- Paid Time Off: Generous PTO, vacation, holidays, and personal days
- Employee Discount: Significant discount on Kroger groceries and merchandise
- Retirement: 401(k) plan with employer matching contributions
- Additional: Tuition assistance and career development programs
Tags & Categories
Answer 10 quick questions to check your fit for e-COMMERCE/DEPARTMENT LEAD @ Kroger.
Related Books and Jobs
e-COMMERCE/DEPARTMENT LEAD
Kroger
e-COMMERCE/DEPARTMENT LEAD
Job Description
Categories : Retail, e-Commerce, Management, Customer Service, Supply Chain
Job Overview
The e-Commerce/Department Lead at Kroger plays a pivotal role in driving the success of our online shopping and delivery operations within the grocery retail environment. This position combines leadership in e-commerce fulfillment with hands-on department management, ensuring seamless customer experiences from order placement to delivery. As a key team member in one of America's largest supermarket chains, you will oversee digital order picking, packing, and coordination while maintaining high standards in store operations.
Key Responsibilities
- Lead a team of associates in the e-commerce department, assigning tasks for efficient order fulfillment.
- Monitor and optimize online order accuracy, speed, and customer satisfaction metrics.
- Coordinate with store departments to ensure product availability for e-commerce orders.
- Train and develop team members on Kroger's e-commerce systems and best practices.
- Analyze performance data to identify improvement opportunities in picking and packing processes.
Qualifications and Skills
Candidates should have prior retail or e-commerce experience, strong leadership abilities, and familiarity with inventory management systems. Proficiency in digital tools and a customer-first mindset are essential. Kroger offers a dynamic work environment with opportunities for growth in retail leadership.
Why Kroger?
Join a company committed to community impact, innovation in grocery delivery, and employee development. This role supports Kroger's expansion in online shopping, serving millions of customers weekly.
Locations
- San Clemente, California, United States
Salary
50,400 - 71,500 USD / yearly
Source: AI Estimation
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Leadership and Team Managementadvanced
- e-Commerce Order Fulfillmentintermediate
- Inventory Management Systemsintermediate
- Customer Service Excellenceadvanced
- Data Analysis and Reportingintermediate
- Retail Operationsadvanced
Required Qualifications
- 2+ years in retail or e-commerce operations (experience)
- 1+ year in supervisory or lead role (experience)
- High school diploma or equivalent (experience)
- Proficiency with POS and inventory software (experience)
Responsibilities
- Supervise daily e-commerce order picking, packing, and staging to meet delivery schedules
- Lead and motivate a team of 5-15 associates, providing coaching and performance feedback
- Ensure 99%+ order accuracy through quality checks and process improvements
- Collaborate with department managers to maintain stock levels for online orders
- Monitor KPIs such as fulfillment time, customer satisfaction scores, and shrinkage control
- Implement safety protocols and maintain a clean, organized e-commerce area
Benefits
- Health/Insurance: Comprehensive medical, dental, and vision insurance plans with company contribution
- Paid Time Off: Generous PTO, vacation, holidays, and personal days
- Employee Discount: Significant discount on Kroger groceries and merchandise
- Retirement: 401(k) plan with employer matching contributions
- Additional: Tuition assistance and career development programs
Tags & Categories
Answer 10 quick questions to check your fit for e-COMMERCE/DEPARTMENT LEAD @ Kroger.
Related Books and Jobs