e-COMMERCE/DEPARTMENT LEAD
Kroger
e-COMMERCE/DEPARTMENT LEAD
Job Description
Categories : Retail, e-Commerce, Management, Customer Service, Supply Chain
Job Overview
The e-Commerce/Department Lead at Kroger plays a pivotal role in driving the success of our online shopping and delivery operations within the grocery retail environment. This position combines leadership in e-commerce fulfillment with hands-on department management, ensuring seamless customer experiences from order placement to delivery. Reporting to the Store Manager, you will oversee a team responsible for picking, packing, and dispatching online orders while maintaining high standards in your designated department.
Key Responsibilities
- Lead a team of associates in the efficient fulfillment of e-commerce orders, optimizing workflows to meet tight delivery windows.
- Monitor and maintain inventory accuracy for online orders using Kroger's proprietary systems.
- Coordinate with store departments to ensure product availability and quality for e-commerce customers.
- Drive department performance metrics including sales targets, customer satisfaction scores, and order accuracy rates.
- Train and develop team members on e-commerce processes, safety protocols, and customer service standards.
Customer Focus
Exceptional customer service is at the heart of this role. You will resolve order issues, handle customer inquiries, and ensure every online shopper receives the Kroger quality they expect. This position requires flexibility to work various shifts including evenings, weekends, and holidays to support 24/7 e-commerce operations.
Why Kroger?
Join a Fortune 500 company with over 2,700 stores nationwide. As an e-Commerce/Department Lead, you'll gain valuable experience in digital retail transformation while advancing your career in grocery leadership. Kroger invests in your growth through comprehensive training programs and clear promotion paths.
Locations
- United States, United States
Salary
50,400 - 68,200 USD / yearly
Source: AI Estimation
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- e-Commerce Order Fulfillmentadvanced
- Team Leadershipintermediate
- Inventory Managementintermediate
- Customer Serviceadvanced
- Warehouse Operationsintermediate
- Data Analysisbeginner
Required Qualifications
- 2+ years retail or e-commerce experience (experience)
- 1+ year supervisory/leadership experience (experience)
- High school diploma or equivalent (experience)
- Proficiency with inventory management systems (experience)
Responsibilities
- Oversee daily e-commerce order fulfillment operations including picking, packing, and quality checks
- Lead, coach, and schedule department associates to meet performance targets
- Monitor key performance indicators (KPIs) such as order accuracy, on-time delivery, and customer satisfaction
- Coordinate with other store departments to maintain product availability for online orders
- Ensure compliance with food safety standards and company policies in all operations
- Handle customer escalations and resolve order-related issues promptly
Benefits
- Health/Insurance: Comprehensive medical, dental, and vision insurance with multiple plan options
- Paid Time Off: Generous PTO, vacation, sick days, and paid holidays
- Employee Discount: Significant discount on Kroger purchases (up to 30% off)
- Retirement: 401(k) with company match up to 4% of earnings
- Education: Tuition reimbursement and scholarship opportunities
Tags & Categories
Answer 10 quick questions to check your fit for e-COMMERCE/DEPARTMENT LEAD @ Kroger.
Related Books and Jobs
e-COMMERCE/DEPARTMENT LEAD
Kroger
e-COMMERCE/DEPARTMENT LEAD
Job Description
Categories : Retail, e-Commerce, Management, Customer Service, Supply Chain
Job Overview
The e-Commerce/Department Lead at Kroger plays a pivotal role in driving the success of our online shopping and delivery operations within the grocery retail environment. This position combines leadership in e-commerce fulfillment with hands-on department management, ensuring seamless customer experiences from order placement to delivery. Reporting to the Store Manager, you will oversee a team responsible for picking, packing, and dispatching online orders while maintaining high standards in your designated department.
Key Responsibilities
- Lead a team of associates in the efficient fulfillment of e-commerce orders, optimizing workflows to meet tight delivery windows.
- Monitor and maintain inventory accuracy for online orders using Kroger's proprietary systems.
- Coordinate with store departments to ensure product availability and quality for e-commerce customers.
- Drive department performance metrics including sales targets, customer satisfaction scores, and order accuracy rates.
- Train and develop team members on e-commerce processes, safety protocols, and customer service standards.
Customer Focus
Exceptional customer service is at the heart of this role. You will resolve order issues, handle customer inquiries, and ensure every online shopper receives the Kroger quality they expect. This position requires flexibility to work various shifts including evenings, weekends, and holidays to support 24/7 e-commerce operations.
Why Kroger?
Join a Fortune 500 company with over 2,700 stores nationwide. As an e-Commerce/Department Lead, you'll gain valuable experience in digital retail transformation while advancing your career in grocery leadership. Kroger invests in your growth through comprehensive training programs and clear promotion paths.
Locations
- United States, United States
Salary
50,400 - 68,200 USD / yearly
Source: AI Estimation
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- e-Commerce Order Fulfillmentadvanced
- Team Leadershipintermediate
- Inventory Managementintermediate
- Customer Serviceadvanced
- Warehouse Operationsintermediate
- Data Analysisbeginner
Required Qualifications
- 2+ years retail or e-commerce experience (experience)
- 1+ year supervisory/leadership experience (experience)
- High school diploma or equivalent (experience)
- Proficiency with inventory management systems (experience)
Responsibilities
- Oversee daily e-commerce order fulfillment operations including picking, packing, and quality checks
- Lead, coach, and schedule department associates to meet performance targets
- Monitor key performance indicators (KPIs) such as order accuracy, on-time delivery, and customer satisfaction
- Coordinate with other store departments to maintain product availability for online orders
- Ensure compliance with food safety standards and company policies in all operations
- Handle customer escalations and resolve order-related issues promptly
Benefits
- Health/Insurance: Comprehensive medical, dental, and vision insurance with multiple plan options
- Paid Time Off: Generous PTO, vacation, sick days, and paid holidays
- Employee Discount: Significant discount on Kroger purchases (up to 30% off)
- Retirement: 401(k) with company match up to 4% of earnings
- Education: Tuition reimbursement and scholarship opportunities
Tags & Categories
Answer 10 quick questions to check your fit for e-COMMERCE/DEPARTMENT LEAD @ Kroger.
Related Books and Jobs