FRONT END/ASST DEPT LEADER
Kroger
FRONT END/ASST DEPT LEADER
Job Description
Categories : Retail, Customer Service, Management
Job Overview
The Front End/Assistant Department Leader at Kroger plays a vital role in overseeing the front-end operations of our grocery stores, ensuring exceptional customer service and efficient checkout processes. This leadership position supports the Front End Department Manager in managing cashiers, self-checkout areas, customer service desks, and related functions. The role demands strong organizational skills, attention to detail, and a commitment to Kroger's customer-first philosophy.
Key Responsibilities
- Supervise front-end associates to maintain smooth operations during peak hours.
- Handle customer inquiries, complaints, and returns with professionalism.
- Monitor and balance cash registers, ensuring accuracy in transactions.
- Train new hires on POS systems, safety protocols, and company policies.
- Implement merchandising standards for front-end displays and promotions.
Skills and Qualifications
Candidates should possess prior retail experience, leadership abilities, and proficiency in customer-facing roles. Familiarity with inventory management software and basic financial reconciliation is essential. Kroger values team players who thrive in fast-paced environments and prioritize accuracy and efficiency.
Work Environment and Benefits
Join a dynamic team in a supportive retail setting with opportunities for advancement. Enjoy competitive pay, comprehensive benefits, and employee discounts on groceries. This full-time position offers stable hours and career growth potential within one of America's largest supermarket chains.
In this role, you will contribute to creating a positive shopping experience, driving sales through effective leadership, and upholding Kroger's high standards of service. With a focus on operational excellence, the Front End/Assistant Department Leader ensures seamless coordination between departments, minimizes wait times, and fosters a collaborative atmosphere. Ideal for motivated individuals seeking to advance in retail management.
Locations
- Appleton, Wisconsin, United States
Salary
39,900 - 52,800 USD / yearly
Source: AI Estimation
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Serviceadvanced
- Team Leadershipintermediate
- Cash Handlingadvanced
- Inventory Managementintermediate
- Point of Sale (POS) Systemsintermediate
- Conflict Resolutionintermediate
Required Qualifications
- 2+ years in retail or customer service (experience)
- 1+ year in supervisory or lead role (experience)
- High school diploma or equivalent (experience)
- Ability to stand for extended periods and lift up to 50 lbs (experience)
Responsibilities
- Supervise and schedule front-end associates to ensure adequate coverage during all shifts
- Oversee cash register operations, including balancing tills and processing returns
- Provide training and coaching to team members on company procedures and customer service standards
- Resolve customer complaints and issues promptly to maintain satisfaction
- Monitor self-checkout kiosks and assist customers with troubleshooting
- Conduct inventory checks for front-end supplies and coordinate restocking
Benefits
- Health/Insurance: Comprehensive medical, dental, and vision insurance plans
- Paid Time Off: Generous PTO, vacation, and holiday pay
- Employee Discount: Significant discounts on groceries and merchandise at Kroger stores
- 401k: Employer-matched 401(k) retirement savings plan
- Other: Tuition reimbursement and career development programs
Tags & Categories
Answer 10 quick questions to check your fit for FRONT END/ASST DEPT LEADER @ Kroger.
Related Books and Jobs
FRONT END/ASST DEPT LEADER
Kroger
FRONT END/ASST DEPT LEADER
Job Description
Categories : Retail, Customer Service, Management
Job Overview
The Front End/Assistant Department Leader at Kroger plays a vital role in overseeing the front-end operations of our grocery stores, ensuring exceptional customer service and efficient checkout processes. This leadership position supports the Front End Department Manager in managing cashiers, self-checkout areas, customer service desks, and related functions. The role demands strong organizational skills, attention to detail, and a commitment to Kroger's customer-first philosophy.
Key Responsibilities
- Supervise front-end associates to maintain smooth operations during peak hours.
- Handle customer inquiries, complaints, and returns with professionalism.
- Monitor and balance cash registers, ensuring accuracy in transactions.
- Train new hires on POS systems, safety protocols, and company policies.
- Implement merchandising standards for front-end displays and promotions.
Skills and Qualifications
Candidates should possess prior retail experience, leadership abilities, and proficiency in customer-facing roles. Familiarity with inventory management software and basic financial reconciliation is essential. Kroger values team players who thrive in fast-paced environments and prioritize accuracy and efficiency.
Work Environment and Benefits
Join a dynamic team in a supportive retail setting with opportunities for advancement. Enjoy competitive pay, comprehensive benefits, and employee discounts on groceries. This full-time position offers stable hours and career growth potential within one of America's largest supermarket chains.
In this role, you will contribute to creating a positive shopping experience, driving sales through effective leadership, and upholding Kroger's high standards of service. With a focus on operational excellence, the Front End/Assistant Department Leader ensures seamless coordination between departments, minimizes wait times, and fosters a collaborative atmosphere. Ideal for motivated individuals seeking to advance in retail management.
Locations
- Appleton, Wisconsin, United States
Salary
39,900 - 52,800 USD / yearly
Source: AI Estimation
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Serviceadvanced
- Team Leadershipintermediate
- Cash Handlingadvanced
- Inventory Managementintermediate
- Point of Sale (POS) Systemsintermediate
- Conflict Resolutionintermediate
Required Qualifications
- 2+ years in retail or customer service (experience)
- 1+ year in supervisory or lead role (experience)
- High school diploma or equivalent (experience)
- Ability to stand for extended periods and lift up to 50 lbs (experience)
Responsibilities
- Supervise and schedule front-end associates to ensure adequate coverage during all shifts
- Oversee cash register operations, including balancing tills and processing returns
- Provide training and coaching to team members on company procedures and customer service standards
- Resolve customer complaints and issues promptly to maintain satisfaction
- Monitor self-checkout kiosks and assist customers with troubleshooting
- Conduct inventory checks for front-end supplies and coordinate restocking
Benefits
- Health/Insurance: Comprehensive medical, dental, and vision insurance plans
- Paid Time Off: Generous PTO, vacation, and holiday pay
- Employee Discount: Significant discounts on groceries and merchandise at Kroger stores
- 401k: Employer-matched 401(k) retirement savings plan
- Other: Tuition reimbursement and career development programs
Tags & Categories
Answer 10 quick questions to check your fit for FRONT END/ASST DEPT LEADER @ Kroger.
Related Books and Jobs