Categories : Retail, Customer Service, Management

Job Overview

The Front End/Assistant Department Leader at Kroger plays a vital role in overseeing the front-end operations of our grocery stores, ensuring smooth customer checkout processes, efficient cash handling, and exceptional customer service. This leadership position supports the Front End Department Manager in managing daily operations, staff scheduling, and maintaining a clean and organized front-end area. The role requires strong organizational skills, attention to detail, and the ability to thrive in a fast-paced retail environment.

Key Responsibilities

• Supervise front-end associates during peak hours to ensure quick and accurate checkouts.
• Handle customer inquiries, complaints, and returns with professionalism and empathy.
• Monitor inventory of front-end supplies such as bags, carts, and cleaning materials.
• Train and coach team members on POS systems, customer service best practices, and safety protocols.
• Assist in cash office duties including balancing registers, deposits, and reporting discrepancies.

Qualifications and Skills

Candidates should have prior retail or customer service experience, with demonstrated leadership abilities. Familiarity with Kroger's systems is a plus. The position demands flexibility for varying shifts, including evenings, weekends, and holidays. Kroger values diversity and provides opportunities for career growth within our expansive network of stores.

Why Join Kroger?

As a leader in the grocery industry, Kroger offers competitive pay, comprehensive benefits, and a supportive work culture. Advance your career while making a difference in the community. This role is essential to delivering the 'Fresh for Everyone' promise.