Categories : Retail, Customer Service, Management

Job Overview

The Front End/Assistant Department Leader at Kroger plays a vital role in overseeing the front-end operations of our grocery stores. This position involves leading a team of cashiers, baggers, and customer service associates to ensure smooth checkout processes, exceptional customer experiences, and efficient store operations. Reporting to the Front End Department Leader, you will assist in managing daily workflows, maintaining high standards of service, and driving sales through effective merchandising and promotion at the front end.

Key Responsibilities

• Supervise front-end staff during peak hours to minimize wait times and maximize customer satisfaction.
• Handle customer inquiries, complaints, and returns with professionalism and empathy.
• Ensure compliance with company policies, safety protocols, and cash handling procedures.
• Train and coach team members on best practices for scanning, bagging, and POS systems.
• Monitor inventory levels for front-end supplies like bags, carts, and cleaning materials.

Qualifications and Skills

Candidates should have prior retail leadership experience, strong communication skills, and the ability to thrive in a fast-paced environment. Familiarity with Kroger's systems is a plus. This role requires flexibility for varying shifts, including evenings, weekends, and holidays.

Why Join Kroger?

As a leader in grocery retail, Kroger offers opportunities for career growth, comprehensive benefits, and a supportive team culture. Contribute to serving millions of customers daily while advancing your management career.

This position demands leadership, problem-solving, and a customer-first mindset. With Kroger's commitment to associate development, you'll gain hands-on experience in retail operations, team management, and merchandising strategies essential for future department head roles.