Categories : Retail, Customer Service, Management

Job Overview

The Front End/Assistant Department Leader at Kroger plays a critical role in overseeing the front-end operations of our grocery stores, ensuring smooth customer transactions, efficient cashier and customer service operations, and high standards of customer satisfaction. This leadership position supports the Front End Department Manager in managing daily activities, staff scheduling, and maintaining a clean, organized front-end environment.

Key Responsibilities

• Supervise front-end associates including cashiers, baggers, and customer service staff to ensure exceptional service delivery.
• Monitor checkout lanes for efficiency, accuracy in transactions, and compliance with company policies.
• Handle customer inquiries, complaints, and returns professionally to resolve issues promptly.
• Assist in inventory management of front-end supplies such as bags, cleaning materials, and promotional items.
• Train and coach team members on POS systems, safety protocols, and Kroger's customer service standards.

Skills and Qualifications

Candidates should possess strong leadership abilities, retail experience, and proficiency in customer-facing roles. Familiarity with retail POS systems and inventory software is essential. This role requires the ability to work flexible hours, including evenings, weekends, and holidays, in a fast-paced environment.

Why Join Kroger?

As a Front End/Assistant Department Leader, you'll contribute to a dynamic team environment while advancing your career in retail management. Kroger offers opportunities for growth, comprehensive training, and a supportive workplace culture focused on associate development and community impact.

This position demands physical stamina for standing long periods and lifting moderate weights. Join Kroger's family of associates and help deliver the best shopping experience to our valued customers across our nationwide network of stores.