FRONT END/ASST DEPT LEADER
Kroger
FRONT END/ASST DEPT LEADER
Job Description
Categories : Retail, Customer Service, Management
Job Overview
The Front End/Assistant Department Leader at Kroger plays a critical role in overseeing the front-end operations of our grocery stores, ensuring smooth customer checkout processes, efficient cash handling, and exceptional customer service. This leadership position supports the Front End Department Manager in managing a team of cashiers, baggers, and customer service representatives. The role demands strong organizational skills, attention to detail, and a commitment to Kroger's customer-first philosophy.
Key Responsibilities
- Supervise daily front-end activities including cash register operations, returns, and customer inquiries.
- Assist in scheduling staff, training new hires, and conducting performance evaluations.
- Ensure compliance with company policies, safety standards, and loss prevention measures.
- Monitor inventory levels for front-end supplies such as bags, cleaning materials, and promotional items.
- Resolve customer complaints promptly and professionally to maintain high satisfaction levels.
Skills and Qualifications
Candidates should have prior retail experience, preferably in a supervisory capacity. Proficiency in POS systems and basic math for handling transactions is essential. Kroger values leaders who thrive in fast-paced environments and demonstrate teamwork. This position offers opportunities for career growth within our expansive retail network.
Work Environment
Expect a dynamic setting with high customer volume, requiring flexibility in scheduling including evenings, weekends, and holidays. Kroger provides comprehensive training and support for success in this role. Join our team to contribute to a community-focused retailer serving millions across the US.
(Word count: 278)
Locations
- Englewood, Colorado, United States
Salary
39,900 - 52,800 USD / yearly
Source: AI Estimation
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Serviceadvanced
- Team Leadershipintermediate
- Cash Handlingadvanced
- Inventory Managementintermediate
- Point of Sale (POS) Systemsintermediate
- Conflict Resolutionintermediate
Required Qualifications
- 2+ years in retail front-end operations (experience)
- 1+ year in supervisory or leadership role (experience)
- High school diploma or equivalent (experience)
- Proficiency with retail POS systems (experience)
Responsibilities
- Oversee front-end operations including cashier supervision and checkout efficiency
- Train and coach front-end associates on company procedures and customer service standards
- Manage cash reconciliation, deposits, and loss prevention protocols
- Handle customer escalations and ensure satisfaction through prompt resolutions
- Coordinate scheduling, staffing, and inventory for front-end supplies
- Assist department manager with performance reviews and team development
Benefits
- Health/Insurance: Comprehensive medical, dental, and vision insurance plans
- Paid Time Off: Generous PTO, vacation, and holiday pay
- Employee Discount: Significant discounts on Kroger groceries and merchandise
- 401k: Employer-matched 401(k) retirement savings plan
- Other: Tuition assistance and career development programs
Tags & Categories
Answer 10 quick questions to check your fit for FRONT END/ASST DEPT LEADER @ Kroger.
Related Books and Jobs
FRONT END/ASST DEPT LEADER
Kroger
FRONT END/ASST DEPT LEADER
Job Description
Categories : Retail, Customer Service, Management
Job Overview
The Front End/Assistant Department Leader at Kroger plays a critical role in overseeing the front-end operations of our grocery stores, ensuring smooth customer checkout processes, efficient cash handling, and exceptional customer service. This leadership position supports the Front End Department Manager in managing a team of cashiers, baggers, and customer service representatives. The role demands strong organizational skills, attention to detail, and a commitment to Kroger's customer-first philosophy.
Key Responsibilities
- Supervise daily front-end activities including cash register operations, returns, and customer inquiries.
- Assist in scheduling staff, training new hires, and conducting performance evaluations.
- Ensure compliance with company policies, safety standards, and loss prevention measures.
- Monitor inventory levels for front-end supplies such as bags, cleaning materials, and promotional items.
- Resolve customer complaints promptly and professionally to maintain high satisfaction levels.
Skills and Qualifications
Candidates should have prior retail experience, preferably in a supervisory capacity. Proficiency in POS systems and basic math for handling transactions is essential. Kroger values leaders who thrive in fast-paced environments and demonstrate teamwork. This position offers opportunities for career growth within our expansive retail network.
Work Environment
Expect a dynamic setting with high customer volume, requiring flexibility in scheduling including evenings, weekends, and holidays. Kroger provides comprehensive training and support for success in this role. Join our team to contribute to a community-focused retailer serving millions across the US.
(Word count: 278)
Locations
- Englewood, Colorado, United States
Salary
39,900 - 52,800 USD / yearly
Source: AI Estimation
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Serviceadvanced
- Team Leadershipintermediate
- Cash Handlingadvanced
- Inventory Managementintermediate
- Point of Sale (POS) Systemsintermediate
- Conflict Resolutionintermediate
Required Qualifications
- 2+ years in retail front-end operations (experience)
- 1+ year in supervisory or leadership role (experience)
- High school diploma or equivalent (experience)
- Proficiency with retail POS systems (experience)
Responsibilities
- Oversee front-end operations including cashier supervision and checkout efficiency
- Train and coach front-end associates on company procedures and customer service standards
- Manage cash reconciliation, deposits, and loss prevention protocols
- Handle customer escalations and ensure satisfaction through prompt resolutions
- Coordinate scheduling, staffing, and inventory for front-end supplies
- Assist department manager with performance reviews and team development
Benefits
- Health/Insurance: Comprehensive medical, dental, and vision insurance plans
- Paid Time Off: Generous PTO, vacation, and holiday pay
- Employee Discount: Significant discounts on Kroger groceries and merchandise
- 401k: Employer-matched 401(k) retirement savings plan
- Other: Tuition assistance and career development programs
Tags & Categories
Answer 10 quick questions to check your fit for FRONT END/ASST DEPT LEADER @ Kroger.
Related Books and Jobs