Categories : Retail, Customer Service, Management

Job Overview

The Front End/Assistant Department Leader at Kroger plays a vital role in overseeing the front-end operations of our grocery stores, ensuring smooth customer checkout processes, efficient cash handling, and exceptional customer service. This leadership position supports the Front End Department Manager in managing daily operations, supervising associates, and maintaining a clean, organized, and welcoming environment for shoppers. As a key team member in one of America's largest supermarket chains, you will contribute to Kroger's commitment to freshness, value, and community service.

Key Responsibilities

• Supervise front-end associates during peak hours to ensure quick and accurate checkouts.
• Monitor cash registers, lottery sales, and payment systems for compliance and efficiency.
• Assist customers with inquiries, returns, and special requests to enhance satisfaction.
• Train and coach team members on company policies, safety protocols, and customer service standards.
• Manage inventory for front-end supplies like bags, carts, and cleaning materials.

Qualifications and Skills

Candidates should have prior retail or supervisory experience, strong leadership abilities, and a passion for customer-focused service. Proficiency in POS systems and basic math for cash handling is essential. Kroger values diversity and provides opportunities for career growth within our expansive network of stores.

Work Environment

This role involves standing for extended periods, working flexible shifts including evenings and weekends, and collaborating in a fast-paced retail setting. Join Kroger to lead a dynamic team and make a difference in your community. Competitive pay and comprehensive benefits await qualified applicants.