FRONT END/ASST DEPT LEADER
Kroger
FRONT END/ASST DEPT LEADER
Job Description
Categories : Retail, Customer Service, Management
Job Overview
The Front End/Assistant Department Leader at Kroger plays a critical role in overseeing the front-end operations of our grocery stores, ensuring exceptional customer service, efficient checkout processes, and smooth departmental coordination. This leadership position supports the Front End Department Manager in managing cashiers, baggers, customer service desk staff, and related functions during peak hours and daily operations.
Key Responsibilities
- Supervise front-end team to maintain high standards of customer service and operational efficiency.
- Monitor and manage checkout lanes, including handling customer complaints and ensuring quick resolutions.
- Assist in cash handling, register operations, and inventory control for front-end merchandise.
- Train and develop team members on company policies, safety protocols, and best practices.
- Coordinate with other departments to support overall store goals and promotions.
Skills and Qualifications
Candidates should possess strong leadership abilities, retail experience, and a customer-focused mindset. Familiarity with POS systems and inventory management software is essential. Kroger values team players who thrive in fast-paced environments and demonstrate reliability and attention to detail.
Work Environment
This role involves standing for extended periods, working flexible hours including evenings, weekends, and holidays, and lifting up to 50 lbs. Join Kroger's dynamic team and contribute to providing outstanding service to our communities. Advance your career in retail management with opportunities for growth and development.
(Word count: 248)
Locations
- Mesa, Arizona, United States
Salary
39,900 - 52,800 USD / yearly
Source: AI Estimation
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Serviceadvanced
- Team Leadershipintermediate
- Cash Handlingintermediate
- Inventory Managementintermediate
- Point of Sale (POS) Systemsintermediate
- Conflict Resolutionadvanced
Required Qualifications
- 2+ years in retail or front-end operations (experience)
- 1+ year in supervisory or leadership role (experience)
- High school diploma or equivalent (experience)
- Ability to work flexible schedules including nights and weekends (experience)
Responsibilities
- Supervise and schedule front-end associates to ensure adequate coverage and performance
- Monitor checkout processes, resolve customer issues, and maintain service standards
- Handle cash reconciliation, audits, and compliance with company financial policies
- Train staff on operational procedures, safety, and customer service best practices
- Coordinate with store management on promotions, merchandising, and inventory needs
- Ensure cleanliness, organization, and safety in the front-end area
Benefits
- Health/Insurance: Comprehensive medical, dental, and vision insurance plans
- Paid Time Off: Generous PTO, vacation, and holiday pay
- Employee Discount: Significant discounts on Kroger groceries and merchandise
- 401k: Employer-matched 401(k) retirement savings plan
- Other: Tuition assistance and career development programs
Tags & Categories
Answer 10 quick questions to check your fit for FRONT END/ASST DEPT LEADER @ Kroger.
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FRONT END/ASST DEPT LEADER
Kroger
FRONT END/ASST DEPT LEADER
Job Description
Categories : Retail, Customer Service, Management
Job Overview
The Front End/Assistant Department Leader at Kroger plays a critical role in overseeing the front-end operations of our grocery stores, ensuring exceptional customer service, efficient checkout processes, and smooth departmental coordination. This leadership position supports the Front End Department Manager in managing cashiers, baggers, customer service desk staff, and related functions during peak hours and daily operations.
Key Responsibilities
- Supervise front-end team to maintain high standards of customer service and operational efficiency.
- Monitor and manage checkout lanes, including handling customer complaints and ensuring quick resolutions.
- Assist in cash handling, register operations, and inventory control for front-end merchandise.
- Train and develop team members on company policies, safety protocols, and best practices.
- Coordinate with other departments to support overall store goals and promotions.
Skills and Qualifications
Candidates should possess strong leadership abilities, retail experience, and a customer-focused mindset. Familiarity with POS systems and inventory management software is essential. Kroger values team players who thrive in fast-paced environments and demonstrate reliability and attention to detail.
Work Environment
This role involves standing for extended periods, working flexible hours including evenings, weekends, and holidays, and lifting up to 50 lbs. Join Kroger's dynamic team and contribute to providing outstanding service to our communities. Advance your career in retail management with opportunities for growth and development.
(Word count: 248)
Locations
- Mesa, Arizona, United States
Salary
39,900 - 52,800 USD / yearly
Source: AI Estimation
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Serviceadvanced
- Team Leadershipintermediate
- Cash Handlingintermediate
- Inventory Managementintermediate
- Point of Sale (POS) Systemsintermediate
- Conflict Resolutionadvanced
Required Qualifications
- 2+ years in retail or front-end operations (experience)
- 1+ year in supervisory or leadership role (experience)
- High school diploma or equivalent (experience)
- Ability to work flexible schedules including nights and weekends (experience)
Responsibilities
- Supervise and schedule front-end associates to ensure adequate coverage and performance
- Monitor checkout processes, resolve customer issues, and maintain service standards
- Handle cash reconciliation, audits, and compliance with company financial policies
- Train staff on operational procedures, safety, and customer service best practices
- Coordinate with store management on promotions, merchandising, and inventory needs
- Ensure cleanliness, organization, and safety in the front-end area
Benefits
- Health/Insurance: Comprehensive medical, dental, and vision insurance plans
- Paid Time Off: Generous PTO, vacation, and holiday pay
- Employee Discount: Significant discounts on Kroger groceries and merchandise
- 401k: Employer-matched 401(k) retirement savings plan
- Other: Tuition assistance and career development programs
Tags & Categories
Answer 10 quick questions to check your fit for FRONT END/ASST DEPT LEADER @ Kroger.
Related Books and Jobs