Categories : Retail, Customer Service, Management

Job Overview

The Front End/Assistant Department Leader at Kroger plays a critical role in overseeing the front-end operations of our grocery stores, ensuring exceptional customer service, efficient checkout processes, and smooth departmental coordination. This leadership position supports the Front End Department Manager in driving sales, maintaining store standards, and fostering a positive team environment. Ideal for motivated individuals with retail experience who thrive in fast-paced settings.

Key Responsibilities

• Supervise front-end associates including cashiers, baggers, and customer service staff to ensure high performance and adherence to company policies.
• Manage checkout lanes, monitor transaction accuracy, and resolve customer complaints promptly to enhance satisfaction.
• Coordinate inventory for front-end supplies, such as bags and cleaning materials, while minimizing waste.
• Train and develop team members on POS systems, safety protocols, and Kroger's customer-first philosophy.
• Assist in scheduling shifts, monitoring attendance, and conducting performance evaluations.

Skills and Qualifications

Candidates should possess strong leadership abilities, retail operations knowledge, and proficiency in customer-facing roles. Previous supervisory experience in grocery or retail is highly preferred. Kroger offers comprehensive training to support your growth in this dynamic role.

Why Kroger?

Join a leading retailer committed to community impact and employee success. Enjoy competitive pay, career advancement opportunities, and benefits that support work-life balance. Contribute to a store that serves as a neighborhood staple, delivering quality products and service daily.

This position requires flexibility for varying shifts, including evenings, weekends, and holidays, to meet operational needs. Advance your career at Kroger, where leadership starts at the front end.