Categories : Retail, Customer Service, Management

Job Overview

The Front End/Assistant Department Leader at Kroger plays a vital role in overseeing the front-end operations of our grocery stores, ensuring smooth customer checkout processes, efficient cash handling, and exceptional customer service. This leadership position supports the Front End Department Manager in managing daily operations, staff supervision, and maintaining a clean, organized front-end environment. As a key team member, you will contribute to Kroger's commitment to providing a positive shopping experience for our customers while upholding company standards for accuracy, safety, and efficiency.

Key Responsibilities

• Supervise front-end associates during peak hours to ensure timely checkouts and minimal wait times.
• Handle customer inquiries, complaints, and returns with professionalism and empathy.
• Monitor cash register operations, including balancing tills and reconciling end-of-day reports.
• Train and coach team members on POS systems, customer service protocols, and safety procedures.
• Coordinate merchandising displays at the front end and ensure compliance with promotional standards.
• Assist in inventory management for front-end supplies like bags, carts, and cleaning materials.

Skills and Qualifications

Ideal candidates possess strong leadership abilities, retail experience, and a customer-focused mindset. Proficiency in cash handling and familiarity with retail POS systems is essential. Kroger values team players who thrive in fast-paced environments and demonstrate reliability and attention to detail.

Why Join Kroger?

Work for a leading grocery retailer with opportunities for career growth, comprehensive benefits, and a supportive work culture. Advance your retail management career while making a difference in your community.