Categories : Retail, Customer Service, Management

Job Overview

The Front End/Assistant Department Leader at Kroger plays a vital role in overseeing the front-end operations of our grocery stores, ensuring smooth customer checkout processes, efficient cash handling, and exceptional customer service. This leadership position supports the Front End Department Manager in managing daily operations, staff scheduling, and maintaining a clean, organized front-end environment. The role requires strong organizational skills, attention to detail, and the ability to thrive in a fast-paced retail setting.

Key Responsibilities

• Supervise front-end associates during peak hours to ensure quick and accurate checkouts.
• Handle customer inquiries, complaints, and returns with professionalism.
• Monitor cash registers, lottery sales, and payment systems for accuracy and compliance.
• Assist in training new hires on POS systems and company policies.
• Coordinate inventory stocking for front-end merchandise like bags and cleaning supplies.

Qualifications and Skills

Candidates should have prior retail experience, preferably in a supervisory capacity. Familiarity with Kroger's systems is a plus. The position demands excellent communication, problem-solving abilities, and a commitment to Kroger's customer-first philosophy. Physical stamina is required for standing long periods and lifting moderate weights.

Why Join Kroger?

As a leader in grocery retail, Kroger offers opportunities for career growth, comprehensive benefits, and a supportive team environment. Contribute to serving millions of customers weekly while advancing your retail management career.