FRONT END/ASST DEPT LEADER
Kroger
FRONT END/ASST DEPT LEADER
Job Description
Categories : Retail, Customer Service, Management
Job Overview
The Front End/Assistant Department Leader at Kroger plays a critical role in overseeing the front-end operations of our grocery stores, ensuring smooth customer checkout processes, efficient cash handling, and exceptional customer service. This leadership position supports the Front End Department Manager in managing a team of cashiers, baggers, and customer service associates during peak hours. The role demands strong organizational skills, attention to detail, and a commitment to Kroger's customer-first philosophy.
Key Responsibilities
- Supervise front-end operations including cash registers, self-checkout stations, and customer service desks.
- Assist in training and coaching team members on company policies, procedures, and best practices for customer interaction.
- Monitor and maintain compliance with health, safety, and sanitation standards at the front end.
- Handle customer inquiries, complaints, and returns with professionalism and empathy.
- Coordinate inventory for front-end supplies such as bags, cleaning materials, and promotional items.
Skills and Qualifications
Candidates should possess prior retail or customer service experience, with demonstrated leadership abilities. Familiarity with POS systems and inventory management software is advantageous. Kroger values team players who thrive in fast-paced environments and prioritize accuracy in high-volume transactions.
Work Environment and Benefits
This full-time position offers opportunities for career growth within Kroger's extensive network of stores. Enjoy a dynamic workplace with supportive management and comprehensive training programs. Join a company renowned for its community involvement and employee development initiatives.
In this role, you will contribute to creating memorable shopping experiences, fostering loyalty among Kroger customers. With a focus on efficiency and service excellence, the Front End/Assistant Department Leader helps drive store success and operational excellence daily.
Locations
- Plymouth, Michigan, United States
Salary
39,900 - 52,800 USD / yearly
Source: AI Estimation
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Serviceadvanced
- Team Leadershipintermediate
- Cash Handlingadvanced
- Inventory Managementintermediate
- Point of Sale (POS) Systemsintermediate
- Conflict Resolutionintermediate
Required Qualifications
- 2+ years in retail or customer service (experience)
- 1+ year in supervisory or lead role (experience)
- High school diploma or equivalent (experience)
- Ability to stand for extended periods and lift up to 50 lbs (experience)
Responsibilities
- Oversee daily front-end operations including cashier supervision and checkout efficiency
- Train and mentor front-end associates on company procedures and customer service standards
- Handle customer complaints and ensure resolutions align with Kroger policies
- Monitor cash handling accuracy and reconcile end-of-shift reports
- Maintain front-end merchandising and stock supplies for seamless operations
- Ensure compliance with safety, sanitation, and loss prevention protocols
Benefits
- Health/Insurance: Comprehensive medical, dental, and vision insurance plans
- Paid Time Off: Generous PTO, vacation, and holiday pay
- Employee Discount: Significant discounts on Kroger groceries and merchandise
- 401k: Employer-matched 401(k) retirement savings plan
- Other: Tuition assistance and career development programs
Tags & Categories
Answer 10 quick questions to check your fit for FRONT END/ASST DEPT LEADER @ Kroger.
Related Books and Jobs
FRONT END/ASST DEPT LEADER
Kroger
FRONT END/ASST DEPT LEADER
Job Description
Categories : Retail, Customer Service, Management
Job Overview
The Front End/Assistant Department Leader at Kroger plays a critical role in overseeing the front-end operations of our grocery stores, ensuring smooth customer checkout processes, efficient cash handling, and exceptional customer service. This leadership position supports the Front End Department Manager in managing a team of cashiers, baggers, and customer service associates during peak hours. The role demands strong organizational skills, attention to detail, and a commitment to Kroger's customer-first philosophy.
Key Responsibilities
- Supervise front-end operations including cash registers, self-checkout stations, and customer service desks.
- Assist in training and coaching team members on company policies, procedures, and best practices for customer interaction.
- Monitor and maintain compliance with health, safety, and sanitation standards at the front end.
- Handle customer inquiries, complaints, and returns with professionalism and empathy.
- Coordinate inventory for front-end supplies such as bags, cleaning materials, and promotional items.
Skills and Qualifications
Candidates should possess prior retail or customer service experience, with demonstrated leadership abilities. Familiarity with POS systems and inventory management software is advantageous. Kroger values team players who thrive in fast-paced environments and prioritize accuracy in high-volume transactions.
Work Environment and Benefits
This full-time position offers opportunities for career growth within Kroger's extensive network of stores. Enjoy a dynamic workplace with supportive management and comprehensive training programs. Join a company renowned for its community involvement and employee development initiatives.
In this role, you will contribute to creating memorable shopping experiences, fostering loyalty among Kroger customers. With a focus on efficiency and service excellence, the Front End/Assistant Department Leader helps drive store success and operational excellence daily.
Locations
- Plymouth, Michigan, United States
Salary
39,900 - 52,800 USD / yearly
Source: AI Estimation
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Serviceadvanced
- Team Leadershipintermediate
- Cash Handlingadvanced
- Inventory Managementintermediate
- Point of Sale (POS) Systemsintermediate
- Conflict Resolutionintermediate
Required Qualifications
- 2+ years in retail or customer service (experience)
- 1+ year in supervisory or lead role (experience)
- High school diploma or equivalent (experience)
- Ability to stand for extended periods and lift up to 50 lbs (experience)
Responsibilities
- Oversee daily front-end operations including cashier supervision and checkout efficiency
- Train and mentor front-end associates on company procedures and customer service standards
- Handle customer complaints and ensure resolutions align with Kroger policies
- Monitor cash handling accuracy and reconcile end-of-shift reports
- Maintain front-end merchandising and stock supplies for seamless operations
- Ensure compliance with safety, sanitation, and loss prevention protocols
Benefits
- Health/Insurance: Comprehensive medical, dental, and vision insurance plans
- Paid Time Off: Generous PTO, vacation, and holiday pay
- Employee Discount: Significant discounts on Kroger groceries and merchandise
- 401k: Employer-matched 401(k) retirement savings plan
- Other: Tuition assistance and career development programs
Tags & Categories
Answer 10 quick questions to check your fit for FRONT END/ASST DEPT LEADER @ Kroger.
Related Books and Jobs