Categories : Retail, Customer Service, Management

Job Overview

The Front End/Assistant Department Leader at Kroger plays a critical role in overseeing the front-end operations of our grocery stores, ensuring smooth customer checkout processes, efficient cash handling, and exceptional customer service. This leadership position supports the Front End Department Manager in managing daily operations, staff scheduling, and maintaining a clean and organized front-end area. The role requires strong organizational skills, attention to detail, and the ability to thrive in a fast-paced retail environment.

Key Responsibilities

• Supervise front-end associates during peak hours to ensure quick and accurate checkouts.
• Handle customer inquiries, complaints, and returns with professionalism.
• Monitor cash register operations, including balancing tills and reconciling sales reports.
• Train and coach team members on company policies, safety protocols, and customer service standards.
• Coordinate inventory restocking for front-end supplies like bags and cleaning materials.
• Enforce compliance with health, safety, and sanitation standards in the front-end area.

Qualifications and Skills

Candidates should have prior retail or supervisory experience, excellent communication skills, and proficiency in POS systems. Kroger values team players who prioritize customer satisfaction and operational efficiency. This position offers opportunities for career growth within our dynamic retail network.

Work Environment

Expect to work in a high-volume store setting with flexible shifts, including evenings, weekends, and holidays. Kroger provides comprehensive training and support for success in this role. Join our team to contribute to a positive shopping experience for millions of customers weekly.