Categories : Retail, Customer Service, Management

Job Overview

The Front End/Assistant Department Leader at Kroger plays a vital role in overseeing the front-end operations of our grocery stores, ensuring smooth customer transactions, efficient cashier and bagger teams, and exceptional service delivery. This leadership position supports the Front End Department Manager in driving sales, maintaining store standards, and fostering a positive team environment. Ideal for motivated individuals with retail experience who thrive in fast-paced settings.

Key Responsibilities

• Supervise front-end associates including cashiers, baggers, and customer service staff to ensure accurate and efficient checkout processes.
• Monitor customer flow, resolve issues at checkout lanes, and implement strategies to reduce wait times.
• Train and coach team members on POS systems, company policies, and customer service best practices.
• Handle cash reconciliation, register audits, and inventory control for front-end merchandise like bags and cleaning supplies.
• Assist in scheduling shifts, performance evaluations, and disciplinary actions as needed.
• Promote Kroger's customer-first culture by addressing complaints and enhancing the shopping experience.
• Ensure compliance with health, safety, and sanitation standards in the front-end area.

Qualifications and Skills

Candidates should have prior supervisory experience in retail, strong leadership abilities, and proficiency in customer-facing roles. Knowledge of retail operations, including POS systems and inventory management, is essential. Excellent communication and problem-solving skills are required to lead teams effectively.

Why Join Kroger?

As a leader in grocery retail, Kroger offers opportunities for career growth, competitive compensation, and comprehensive benefits. This role provides hands-on management experience in a dynamic environment serving millions of customers weekly.