Categories : Retail, Customer Service, Management

Job Overview

The Front End/Assistant Department Leader at Kroger plays a vital role in overseeing the front-end operations of our grocery stores, ensuring smooth customer checkout processes, efficient cash handling, and exceptional customer service. This leadership position supports the Front End Department Manager in managing daily operations, staff supervision, and maintaining a clean, organized front-end environment. Ideal for motivated individuals with retail experience who thrive in fast-paced settings and are passionate about delivering outstanding service to Kroger's valued customers.

Key Responsibilities

• Supervise front-end associates during peak hours to ensure accurate and speedy checkouts.
• Monitor cash register operations, handle cash variances, and enforce company cash-handling policies.
• Assist customers with inquiries, returns, and complaints to enhance satisfaction.
• Train and coach team members on best practices for customer service and operational efficiency.
• Maintain front-end merchandising standards, including lottery, tobacco, and floral displays.

Skills and Qualifications

Candidates should possess strong leadership abilities, proficiency in POS systems, and excellent communication skills. Previous supervisory experience in retail is preferred. Kroger offers opportunities for career growth, competitive pay, and comprehensive benefits.

Work Environment

This role involves standing for extended periods, lifting up to 50 lbs, and working flexible schedules including evenings, weekends, and holidays. Join Kroger's dynamic team and contribute to a company committed to freshness, value, and community impact. With over 2,700 stores nationwide, Kroger provides stability and advancement opportunities in the retail sector.