Categories : Retail, Customer Service, Management

Job Overview

The Front End/Department Leader at Kroger is a pivotal leadership role responsible for overseeing the front-end operations of our grocery stores. This position ensures seamless customer checkout experiences, manages cashier teams, and maintains high standards of customer service and operational efficiency. As a leader, you will drive sales, handle customer inquiries, and coordinate with other departments to deliver exceptional shopping experiences.

Key Responsibilities

• Supervise front-end associates including cashiers, baggers, and customer service staff to ensure efficient operations during peak hours.
• Monitor and maintain front-end merchandising, including tobacco, lottery, and money services.
• Handle customer complaints and provide resolutions to enhance satisfaction.
• Ensure compliance with company policies, safety standards, and cash handling procedures.
• Train and develop team members to meet performance goals and foster a positive work environment.

Skills and Qualifications

Ideal candidates possess strong leadership abilities, retail experience, and a customer-focused mindset. Proficiency in cash register systems and inventory management is essential. This role requires the ability to work flexible schedules, including evenings, weekends, and holidays.

Why Kroger?

Join a leading grocery retailer committed to associate growth and community impact. Enjoy competitive pay, comprehensive benefits, and opportunities for advancement in a dynamic retail environment.

This position demands proactive problem-solving and team motivation skills to support Kroger's mission of providing fresh, affordable food and everyday essentials to millions of customers across the U.S.