Categories : Retail, Customer Service, Management, Supervisory

Job Overview

The Front End/Floor Supervisor at Kroger plays a critical role in overseeing the front-end operations of our grocery stores, ensuring exceptional customer service, smooth checkout processes, and efficient floor management. This position involves leading a team of cashiers, baggers, and customer service associates to deliver a positive shopping experience while maintaining store standards for cleanliness, safety, and merchandising.

Key Responsibilities

• Supervise front-end operations including cash registers, self-checkout, and customer service desks.
• Monitor floor activities to ensure proper stocking, product displays, and adherence to merchandising plans.
• Handle customer inquiries, complaints, and returns with professionalism and empathy.
• Train and coach team members on company policies, procedures, and best practices.
• Enforce safety protocols and maintain a clean, organized store environment.

Qualifications and Skills

Candidates should have prior supervisory experience in retail, strong leadership abilities, and excellent communication skills. Familiarity with POS systems and inventory management is essential. Kroger values associates who thrive in fast-paced environments and are committed to customer satisfaction.

Why Join Kroger?

As a Front End/Floor Supervisor, you'll enjoy competitive pay, comprehensive benefits, and opportunities for career advancement within one of America's largest supermarket chains. Join our team and contribute to creating memorable shopping experiences for our communities.

This role requires flexibility to work various shifts, including evenings, weekends, and holidays. Kroger promotes a diverse and inclusive workplace, offering ongoing training and development programs to support your professional growth.