FRONT END/LEAD CLERK
Kroger
FRONT END/LEAD CLERK
Job Description
Categories : Retail, Customer Service, Supervisory
Job Overview
The Front End/Lead Clerk at Kroger plays a vital role in ensuring smooth operations at the front end of our grocery stores. This position involves supervising cashier and customer service activities, handling transactions, and providing leadership to the front end team. As a lead clerk, you will assist in training new associates, maintaining a clean and organized checkout area, and delivering exceptional customer service to enhance the shopping experience.
Key Responsibilities
- Oversee front end operations including cashiers, self-checkout, and customer service desks.
- Process customer transactions accurately using POS systems and handle returns or exchanges.
- Lead and mentor team members, providing guidance on company policies and procedures.
- Ensure compliance with health, safety, and sanitation standards in the front end area.
- Assist customers with inquiries, complaints, and special requests to promote satisfaction.
Skills and Qualifications
Candidates should possess strong leadership abilities, excellent communication skills, and proficiency in retail POS systems. Previous experience in a supervisory or lead role in retail is preferred. Kroger values associates who thrive in fast-paced environments and demonstrate a commitment to teamwork and customer focus.
Work Environment
This role requires standing for extended periods, lifting up to 50 lbs, and working flexible hours including evenings, weekends, and holidays. Join Kroger's dynamic team and contribute to a company that prioritizes employee growth and community impact. With opportunities for advancement, comprehensive training, and a supportive culture, the Front End/Lead Clerk position offers a rewarding career path in retail leadership.
Locations
- De Forest, Wisconsin, United States
Salary
33,600 - 46,200 USD / yearly
Source: AI Estimation
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Serviceadvanced
- Cash Handlingintermediate
- Team Leadershipintermediate
- POS Systemsintermediate
- Inventory Managementbeginner
- Conflict Resolutionintermediate
Required Qualifications
- 1+ years in retail or customer service (experience)
- Lead or supervisory experience preferred (experience)
- High school diploma or equivalent (experience)
- Ability to stand for long periods and lift 50 lbs (experience)
Responsibilities
- Supervise front end staff including cashiers and baggers to ensure efficient operations
- Process customer transactions, returns, and payments accurately and efficiently
- Train and mentor new associates on company procedures and customer service standards
- Maintain cleanliness and organization of checkout areas and customer service desks
- Resolve customer complaints and inquiries to ensure high satisfaction levels
- Monitor and enforce compliance with safety, security, and sanitation policies
Benefits
- Health/Insurance: Comprehensive medical, dental, and vision insurance plans
- Paid Time Off: Generous PTO, vacation, and holiday pay
- Employee Discount: Significant discounts on groceries and merchandise at Kroger stores
- 401k: Employer-matched 401(k) retirement savings plan
- Education: Tuition reimbursement and scholarship opportunities
Tags & Categories
Answer 10 quick questions to check your fit for FRONT END/LEAD CLERK @ Kroger.
Related Books and Jobs
FRONT END/LEAD CLERK
Kroger
FRONT END/LEAD CLERK
Job Description
Categories : Retail, Customer Service, Supervisory
Job Overview
The Front End/Lead Clerk at Kroger plays a vital role in ensuring smooth operations at the front end of our grocery stores. This position involves supervising cashier and customer service activities, handling transactions, and providing leadership to the front end team. As a lead clerk, you will assist in training new associates, maintaining a clean and organized checkout area, and delivering exceptional customer service to enhance the shopping experience.
Key Responsibilities
- Oversee front end operations including cashiers, self-checkout, and customer service desks.
- Process customer transactions accurately using POS systems and handle returns or exchanges.
- Lead and mentor team members, providing guidance on company policies and procedures.
- Ensure compliance with health, safety, and sanitation standards in the front end area.
- Assist customers with inquiries, complaints, and special requests to promote satisfaction.
Skills and Qualifications
Candidates should possess strong leadership abilities, excellent communication skills, and proficiency in retail POS systems. Previous experience in a supervisory or lead role in retail is preferred. Kroger values associates who thrive in fast-paced environments and demonstrate a commitment to teamwork and customer focus.
Work Environment
This role requires standing for extended periods, lifting up to 50 lbs, and working flexible hours including evenings, weekends, and holidays. Join Kroger's dynamic team and contribute to a company that prioritizes employee growth and community impact. With opportunities for advancement, comprehensive training, and a supportive culture, the Front End/Lead Clerk position offers a rewarding career path in retail leadership.
Locations
- De Forest, Wisconsin, United States
Salary
33,600 - 46,200 USD / yearly
Source: AI Estimation
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Serviceadvanced
- Cash Handlingintermediate
- Team Leadershipintermediate
- POS Systemsintermediate
- Inventory Managementbeginner
- Conflict Resolutionintermediate
Required Qualifications
- 1+ years in retail or customer service (experience)
- Lead or supervisory experience preferred (experience)
- High school diploma or equivalent (experience)
- Ability to stand for long periods and lift 50 lbs (experience)
Responsibilities
- Supervise front end staff including cashiers and baggers to ensure efficient operations
- Process customer transactions, returns, and payments accurately and efficiently
- Train and mentor new associates on company procedures and customer service standards
- Maintain cleanliness and organization of checkout areas and customer service desks
- Resolve customer complaints and inquiries to ensure high satisfaction levels
- Monitor and enforce compliance with safety, security, and sanitation policies
Benefits
- Health/Insurance: Comprehensive medical, dental, and vision insurance plans
- Paid Time Off: Generous PTO, vacation, and holiday pay
- Employee Discount: Significant discounts on groceries and merchandise at Kroger stores
- 401k: Employer-matched 401(k) retirement savings plan
- Education: Tuition reimbursement and scholarship opportunities
Tags & Categories
Answer 10 quick questions to check your fit for FRONT END/LEAD CLERK @ Kroger.
Related Books and Jobs