FRONT END/LEAD CLERK
Kroger
FRONT END/LEAD CLERK
Job Description
Categories : Retail, Customer Service, Supervisory
Job Overview
The Front End/Lead Clerk at Kroger plays a vital role in ensuring smooth operations at the front end of our grocery stores. This position involves supervising front end associates, managing customer transactions, and maintaining an efficient checkout process. As a leader, you will guide your team to deliver exceptional customer service while upholding Kroger's high standards for accuracy, speed, and friendliness.
Key Responsibilities
- Oversee cashier and bagger teams during peak hours to minimize wait times.
- Handle customer inquiries, returns, and complaints with professionalism.
- Ensure compliance with company policies on cash handling, lottery sales, and tobacco transactions.
- Train new hires on POS systems and customer service protocols.
- Monitor inventory levels for front end supplies like bags and cleaning materials.
Skills and Qualifications
Candidates should possess strong leadership abilities, cash handling experience, and familiarity with retail POS systems. Previous supervisory experience in a grocery or retail environment is highly preferred. Excellent communication skills are essential for interacting with diverse customers and team members.
Work Environment
This role requires standing for extended periods, lifting up to 50 lbs, and working flexible shifts including evenings, weekends, and holidays. Kroger offers a dynamic team atmosphere with opportunities for advancement into management positions.
Why Kroger?
Join a Fortune 500 company committed to community involvement and employee growth. Enjoy competitive pay, comprehensive benefits, and associate discounts on groceries.
Locations
- Mukwonago, Wisconsin, United States
Salary
33,600 - 46,200 USD / yearly
Source: AI Estimation
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Serviceadvanced
- Cash Handlingintermediate
- Team Leadershipintermediate
- POS Systemsintermediate
- Inventory Managementbeginner
- Conflict Resolutionintermediate
Required Qualifications
- 1+ years in retail or grocery front end (experience)
- Cashier or supervisory experience (experience)
- Ability to stand for long periods and lift 50 lbs (experience)
- High school diploma or equivalent (experience)
Responsibilities
- Supervise front end associates including cashiers and baggers to ensure efficient operations
- Process customer transactions accurately using POS systems and handle payments
- Resolve customer complaints and issues promptly to maintain satisfaction
- Train and coach team members on company procedures and best practices
- Monitor and maintain front end supplies and cleanliness standards
- Ensure compliance with legal requirements for age-restricted sales
Benefits
- Health/Insurance: Comprehensive medical, dental, and vision insurance plans
- Paid Time Off: Generous PTO, vacation, and holiday pay
- Employee Discount: Significant discounts on Kroger groceries and merchandise
- 401k: Company-matched 401(k) retirement savings plan
- Other: Tuition assistance and career development programs
Tags & Categories
Answer 10 quick questions to check your fit for FRONT END/LEAD CLERK @ Kroger.
Related Books and Jobs
FRONT END/LEAD CLERK
Kroger
FRONT END/LEAD CLERK
Job Description
Categories : Retail, Customer Service, Supervisory
Job Overview
The Front End/Lead Clerk at Kroger plays a vital role in ensuring smooth operations at the front end of our grocery stores. This position involves supervising front end associates, managing customer transactions, and maintaining an efficient checkout process. As a leader, you will guide your team to deliver exceptional customer service while upholding Kroger's high standards for accuracy, speed, and friendliness.
Key Responsibilities
- Oversee cashier and bagger teams during peak hours to minimize wait times.
- Handle customer inquiries, returns, and complaints with professionalism.
- Ensure compliance with company policies on cash handling, lottery sales, and tobacco transactions.
- Train new hires on POS systems and customer service protocols.
- Monitor inventory levels for front end supplies like bags and cleaning materials.
Skills and Qualifications
Candidates should possess strong leadership abilities, cash handling experience, and familiarity with retail POS systems. Previous supervisory experience in a grocery or retail environment is highly preferred. Excellent communication skills are essential for interacting with diverse customers and team members.
Work Environment
This role requires standing for extended periods, lifting up to 50 lbs, and working flexible shifts including evenings, weekends, and holidays. Kroger offers a dynamic team atmosphere with opportunities for advancement into management positions.
Why Kroger?
Join a Fortune 500 company committed to community involvement and employee growth. Enjoy competitive pay, comprehensive benefits, and associate discounts on groceries.
Locations
- Mukwonago, Wisconsin, United States
Salary
33,600 - 46,200 USD / yearly
Source: AI Estimation
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Serviceadvanced
- Cash Handlingintermediate
- Team Leadershipintermediate
- POS Systemsintermediate
- Inventory Managementbeginner
- Conflict Resolutionintermediate
Required Qualifications
- 1+ years in retail or grocery front end (experience)
- Cashier or supervisory experience (experience)
- Ability to stand for long periods and lift 50 lbs (experience)
- High school diploma or equivalent (experience)
Responsibilities
- Supervise front end associates including cashiers and baggers to ensure efficient operations
- Process customer transactions accurately using POS systems and handle payments
- Resolve customer complaints and issues promptly to maintain satisfaction
- Train and coach team members on company procedures and best practices
- Monitor and maintain front end supplies and cleanliness standards
- Ensure compliance with legal requirements for age-restricted sales
Benefits
- Health/Insurance: Comprehensive medical, dental, and vision insurance plans
- Paid Time Off: Generous PTO, vacation, and holiday pay
- Employee Discount: Significant discounts on Kroger groceries and merchandise
- 401k: Company-matched 401(k) retirement savings plan
- Other: Tuition assistance and career development programs
Tags & Categories
Answer 10 quick questions to check your fit for FRONT END/LEAD CLERK @ Kroger.
Related Books and Jobs