Categories : Retail, Customer Service, Supply Chain, Management

Job Overview

The Front End/Receiving Lead Clerk at Kroger plays a critical role in ensuring smooth operations at the front end of the store and in the receiving department. This position involves leading a team of clerks, overseeing customer transactions, managing inventory intake, and maintaining high standards of customer service and operational efficiency in a fast-paced retail environment.

Key Responsibilities

• Supervise front end operations including cashiers, customer service desk, and checkout areas to ensure accuracy and speed.
• Lead receiving processes by verifying shipments, checking merchandise quality, and stocking shelves efficiently.
• Train and mentor team members on company policies, procedures, and best practices for customer interaction and inventory handling.
• Resolve customer complaints and issues promptly to maintain satisfaction and loyalty.
• Monitor and reconcile cash drawers, prepare deposits, and ensure compliance with financial controls.
• Coordinate with other departments to optimize workflow and minimize downtime during peak hours.

Required Skills and Qualifications

Candidates should have prior retail experience, strong leadership abilities, and proficiency in point-of-sale systems. Excellent communication and problem-solving skills are essential. Physical ability to lift up to 50 lbs and stand for extended periods is required. Knowledge of inventory management software is a plus.

Work Environment and Benefits

Join Kroger's dynamic team with opportunities for growth in retail management. Enjoy a supportive workplace with comprehensive benefits including health insurance, paid time off, and employee discounts on groceries. This role offers full-time hours with potential for overtime during busy seasons. Contribute to a company committed to community involvement and employee development.