Categories : Retail, Customer Service, Supply Chain, Management

Job Overview

The Front End/Receiving Lead Clerk at Kroger plays a critical role in ensuring smooth operations at the front end of the store and in the receiving department. This position involves leading a team of clerks, overseeing customer transactions, managing inventory receiving processes, and maintaining high standards of customer service and operational efficiency in a fast-paced retail environment.

Key Responsibilities

• Supervise front end operations including cashiers, customer service desk, and self-checkout areas to ensure accurate and efficient transactions.
• Lead receiving team in unloading merchandise, verifying shipments against invoices, and stocking shelves promptly.
• Train and mentor associate clerks on company policies, procedures, and best practices for customer interaction and inventory handling.
• Resolve customer complaints and issues at the front end, escalating complex matters to management as needed.
• Monitor and maintain cleanliness and organization of front end and receiving areas, adhering to safety and sanitation standards.
• Assist with cash handling, reconciliations, and preparing daily reports for store management.
• Coordinate with other departments to ensure timely product availability and promotional setups.

Skills and Qualifications

Candidates should possess strong leadership abilities, attention to detail, and excellent communication skills. Previous retail experience, particularly in front end or receiving roles, is highly preferred. Kroger values team players who thrive in dynamic settings and are committed to delivering exceptional customer experiences.

Work Environment

This role requires standing for extended periods, lifting up to 50 lbs, and working flexible hours including evenings, weekends, and holidays. Join Kroger's team and contribute to a company renowned for its commitment to community and employee development.