FRONT END/RELIEF ASST DEPT LEADER
Kroger
FRONT END/RELIEF ASST DEPT LEADER
Job Description
Categories : Retail, Customer Service, Management
Job Overview
The Front End/Relief Assistant Department Leader at Kroger plays a critical role in overseeing the front-end operations of our grocery stores, ensuring smooth customer transactions, efficient checkout processes, and exceptional service. This position involves leading the front-end team during peak hours, providing relief support to department leaders, and stepping in to manage operations when needed. As a key member of the store leadership team, you will drive sales, maintain high standards of customer satisfaction, and contribute to the overall success of the store.
Key Responsibilities
- Supervise front-end associates, including cashiers, baggers, and customer service staff, to ensure efficient operations and adherence to company policies.
- Provide relief coverage for department heads, managing workflows during absences or high-volume periods.
- Monitor and maintain front-end merchandising, including impulse buys, promotions, and seasonal displays.
- Handle customer inquiries, complaints, and returns with professionalism and empathy.
- Train and coach team members on best practices for customer service, POS systems, and safety protocols.
Skills and Qualifications
Ideal candidates possess strong leadership abilities, retail experience, and a customer-first mindset. Proficiency in inventory management software and familiarity with Kroger's operational standards are essential. This role requires flexibility to work varied shifts, including evenings, weekends, and holidays.
Why Kroger?
Join a Fortune 500 company committed to associate development and community impact. Advance your career in a dynamic retail environment with opportunities for promotion.
Locations
- Maple Valley, Washington, United States
Salary
39,900 - 52,800 USD / yearly
Source: AI Estimation
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Leadership and Team Managementintermediate
- Customer Service Excellenceadvanced
- Cash Handling and POS Systemsintermediate
- Inventory and Merchandisingintermediate
- Conflict Resolutionintermediate
- Time Managementadvanced
Required Qualifications
- 2+ years in retail front-end operations (experience)
- 1+ year in supervisory or lead role (experience)
- High school diploma or equivalent (experience)
- Ability to work flexible schedules including nights and weekends (experience)
Responsibilities
- Lead and supervise front-end team to ensure efficient checkout processes and high customer satisfaction
- Provide relief support to department leaders, managing daily operations during absences
- Monitor cash handling, reconcile registers, and ensure compliance with financial policies
- Train associates on customer service standards, safety procedures, and company protocols
- Maintain front-end merchandising standards and implement promotional displays
- Resolve customer complaints and issues promptly to uphold service quality
Benefits
- Health/Insurance: Comprehensive medical, dental, and vision insurance plans with company contributions
- Paid Time Off: Generous PTO, vacation, and holiday pay starting from day one
- Employee Discount: Significant discounts on groceries and merchandise at Kroger stores
- 401k: Employer-matched 401(k) retirement savings plan
- Professional Development: Tuition assistance and leadership training programs
Tags & Categories
Answer 10 quick questions to check your fit for FRONT END/RELIEF ASST DEPT LEADER @ Kroger.
Related Books and Jobs
FRONT END/RELIEF ASST DEPT LEADER
Kroger
FRONT END/RELIEF ASST DEPT LEADER
Job Description
Categories : Retail, Customer Service, Management
Job Overview
The Front End/Relief Assistant Department Leader at Kroger plays a critical role in overseeing the front-end operations of our grocery stores, ensuring smooth customer transactions, efficient checkout processes, and exceptional service. This position involves leading the front-end team during peak hours, providing relief support to department leaders, and stepping in to manage operations when needed. As a key member of the store leadership team, you will drive sales, maintain high standards of customer satisfaction, and contribute to the overall success of the store.
Key Responsibilities
- Supervise front-end associates, including cashiers, baggers, and customer service staff, to ensure efficient operations and adherence to company policies.
- Provide relief coverage for department heads, managing workflows during absences or high-volume periods.
- Monitor and maintain front-end merchandising, including impulse buys, promotions, and seasonal displays.
- Handle customer inquiries, complaints, and returns with professionalism and empathy.
- Train and coach team members on best practices for customer service, POS systems, and safety protocols.
Skills and Qualifications
Ideal candidates possess strong leadership abilities, retail experience, and a customer-first mindset. Proficiency in inventory management software and familiarity with Kroger's operational standards are essential. This role requires flexibility to work varied shifts, including evenings, weekends, and holidays.
Why Kroger?
Join a Fortune 500 company committed to associate development and community impact. Advance your career in a dynamic retail environment with opportunities for promotion.
Locations
- Maple Valley, Washington, United States
Salary
39,900 - 52,800 USD / yearly
Source: AI Estimation
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Leadership and Team Managementintermediate
- Customer Service Excellenceadvanced
- Cash Handling and POS Systemsintermediate
- Inventory and Merchandisingintermediate
- Conflict Resolutionintermediate
- Time Managementadvanced
Required Qualifications
- 2+ years in retail front-end operations (experience)
- 1+ year in supervisory or lead role (experience)
- High school diploma or equivalent (experience)
- Ability to work flexible schedules including nights and weekends (experience)
Responsibilities
- Lead and supervise front-end team to ensure efficient checkout processes and high customer satisfaction
- Provide relief support to department leaders, managing daily operations during absences
- Monitor cash handling, reconcile registers, and ensure compliance with financial policies
- Train associates on customer service standards, safety procedures, and company protocols
- Maintain front-end merchandising standards and implement promotional displays
- Resolve customer complaints and issues promptly to uphold service quality
Benefits
- Health/Insurance: Comprehensive medical, dental, and vision insurance plans with company contributions
- Paid Time Off: Generous PTO, vacation, and holiday pay starting from day one
- Employee Discount: Significant discounts on groceries and merchandise at Kroger stores
- 401k: Employer-matched 401(k) retirement savings plan
- Professional Development: Tuition assistance and leadership training programs
Tags & Categories
Answer 10 quick questions to check your fit for FRONT END/RELIEF ASST DEPT LEADER @ Kroger.
Related Books and Jobs