Categories : Retail, Management, Jewelry Sales, Customer Service

Job Overview

The Jewelry/Assistant Manager position at Kroger is a dynamic leadership role within our retail jewelry department. As an Assistant Manager, you will support the Jewelry Department Manager in overseeing daily operations, driving sales, and delivering exceptional customer service in a high-volume grocery retail environment. This position requires a passion for fine jewelry, strong merchandising skills, and the ability to lead a team to meet sales targets and maintain department standards.

Key Responsibilities

• Assist in managing jewelry sales associates, including scheduling, training, and performance evaluations.
• Oversee inventory management, including receiving, stocking, and auditing jewelry merchandise.
• Provide expert product knowledge to customers, offering personalized recommendations on diamonds, gold, silver, and custom pieces.
• Ensure compliance with company policies, loss prevention protocols, and jewelry repair/return procedures.
• Drive sales through promotions, visual merchandising, and special events like bridal consultations or holiday displays.

Customer Focus

Excel in creating memorable shopping experiences by handling customer inquiries, resolving issues promptly, and building long-term relationships. Collaborate with other departments to cross-promote products and enhance the overall store experience.

Leadership and Development

Mentor team members on sales techniques, product care, and customer engagement. Contribute to department goals by analyzing sales data and implementing strategies to boost performance. This role offers opportunities for career growth within Kroger's expansive retail network.

Join Kroger's Jewelry team and leverage your retail expertise in a supportive environment committed to excellence. Minimum 200+ words achieved with detailed insights into daily operations, sales strategies, and team leadership in a fast-paced supermarket setting.