KHC/PATIENT SERVICES SPLST-CONTACT CTR
Kroger
KHC/PATIENT SERVICES SPLST-CONTACT CTR
Job Description
Categories : Customer Service, Healthcare, Contact Center, Pharmacy
Job Overview
The KHC/Patient Services Specialist - Contact Center role at Kroger is a critical position within our healthcare division, focused on delivering exceptional customer service to patients and healthcare providers through inbound and outbound contact center operations. As a key member of the Kroger Health Connect (KHC) team, you will handle patient inquiries, process prescriptions, schedule appointments, and provide support for pharmacy services, insurance verification, and health program enrollments. This role requires strong communication skills, empathy, and the ability to multitask in a fast-paced environment.
Key Responsibilities
- Respond to patient calls regarding medication refills, side effects, and general health queries.
- Verify insurance coverage and process prior authorizations efficiently.
- Coordinate with pharmacists and healthcare providers to ensure seamless patient care.
- Maintain accurate patient records in compliance with HIPAA regulations.
- Upsell Kroger health services and wellness programs to enhance customer loyalty.
Required Skills and Qualifications
Candidates must possess at least 2 years of customer service experience in a healthcare or call center setting, with proficiency in medical terminology and electronic health records (EHR) systems. A high school diploma is required; an associate's degree in healthcare administration is preferred. Excellent problem-solving abilities and familiarity with CRM software are essential for success in this role.
Work Environment and Benefits
This full-time position offers a supportive team environment with opportunities for career growth in Kroger's expanding healthcare sector. Enjoy competitive pay, comprehensive training, and employee discounts across Kroger stores. Join us to make a difference in patients' lives while advancing your professional journey in patient services.
Locations
- Cincinnati, Ohio, United States
Salary
39,900 - 52,800 USD / yearly
Source: AI Estimation
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Serviceadvanced
- Medical Terminologyintermediate
- Call Center Operationsadvanced
- Insurance Verificationintermediate
- HIPAA Complianceintermediate
- CRM Software Proficiencyintermediate
Required Qualifications
- 2+ years in customer service or call center (experience)
- High school diploma or equivalent (experience)
- Healthcare or pharmacy support experience (experience)
- HIPAA training certification (certification)
Responsibilities
- Handle inbound patient inquiries via phone, providing accurate information on prescriptions and services
- Process insurance verifications and prior authorizations for medications
- Schedule patient appointments and follow up on care coordination
- Maintain confidentiality and comply with HIPAA standards in all interactions
- Document all calls and interactions in the patient management system accurately
- Promote Kroger Health programs and resolve escalations promptly
Benefits
- Health/Insurance: Comprehensive medical, dental, and vision insurance plans
- Paid Time Off: Generous PTO, holidays, and sick leave accrual
- Employee Discount: Significant discounts on groceries and pharmacy services at Kroger stores
- 401k: Employer-matched 401(k) retirement savings plan
- Professional Development: Tuition reimbursement and ongoing training programs
Tags & Categories
Answer 10 quick questions to check your fit for KHC/PATIENT SERVICES SPLST-CONTACT CTR @ Kroger.
Related Books and Jobs
KHC/PATIENT SERVICES SPLST-CONTACT CTR
Kroger
KHC/PATIENT SERVICES SPLST-CONTACT CTR
Job Description
Categories : Customer Service, Healthcare, Contact Center, Pharmacy
Job Overview
The KHC/Patient Services Specialist - Contact Center role at Kroger is a critical position within our healthcare division, focused on delivering exceptional customer service to patients and healthcare providers through inbound and outbound contact center operations. As a key member of the Kroger Health Connect (KHC) team, you will handle patient inquiries, process prescriptions, schedule appointments, and provide support for pharmacy services, insurance verification, and health program enrollments. This role requires strong communication skills, empathy, and the ability to multitask in a fast-paced environment.
Key Responsibilities
- Respond to patient calls regarding medication refills, side effects, and general health queries.
- Verify insurance coverage and process prior authorizations efficiently.
- Coordinate with pharmacists and healthcare providers to ensure seamless patient care.
- Maintain accurate patient records in compliance with HIPAA regulations.
- Upsell Kroger health services and wellness programs to enhance customer loyalty.
Required Skills and Qualifications
Candidates must possess at least 2 years of customer service experience in a healthcare or call center setting, with proficiency in medical terminology and electronic health records (EHR) systems. A high school diploma is required; an associate's degree in healthcare administration is preferred. Excellent problem-solving abilities and familiarity with CRM software are essential for success in this role.
Work Environment and Benefits
This full-time position offers a supportive team environment with opportunities for career growth in Kroger's expanding healthcare sector. Enjoy competitive pay, comprehensive training, and employee discounts across Kroger stores. Join us to make a difference in patients' lives while advancing your professional journey in patient services.
Locations
- Cincinnati, Ohio, United States
Salary
39,900 - 52,800 USD / yearly
Source: AI Estimation
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Serviceadvanced
- Medical Terminologyintermediate
- Call Center Operationsadvanced
- Insurance Verificationintermediate
- HIPAA Complianceintermediate
- CRM Software Proficiencyintermediate
Required Qualifications
- 2+ years in customer service or call center (experience)
- High school diploma or equivalent (experience)
- Healthcare or pharmacy support experience (experience)
- HIPAA training certification (certification)
Responsibilities
- Handle inbound patient inquiries via phone, providing accurate information on prescriptions and services
- Process insurance verifications and prior authorizations for medications
- Schedule patient appointments and follow up on care coordination
- Maintain confidentiality and comply with HIPAA standards in all interactions
- Document all calls and interactions in the patient management system accurately
- Promote Kroger Health programs and resolve escalations promptly
Benefits
- Health/Insurance: Comprehensive medical, dental, and vision insurance plans
- Paid Time Off: Generous PTO, holidays, and sick leave accrual
- Employee Discount: Significant discounts on groceries and pharmacy services at Kroger stores
- 401k: Employer-matched 401(k) retirement savings plan
- Professional Development: Tuition reimbursement and ongoing training programs
Tags & Categories
Answer 10 quick questions to check your fit for KHC/PATIENT SERVICES SPLST-CONTACT CTR @ Kroger.
Related Books and Jobs