Categories : Retail, Seafood, Customer Service, Leadership

Job Overview

The Seafood Lead Clerk at Kroger plays a vital role in the fresh seafood department, ensuring high standards of quality, customer service, and team leadership. This position involves overseeing daily operations, preparing and displaying seafood products, and guiding associate team members to deliver exceptional shopping experiences. As a leader, you will maintain inventory, adhere to food safety protocols, and contribute to department sales goals in a fast-paced grocery environment.

Key Responsibilities

• Lead the seafood team in merchandising, preparation, and customer interactions.
• Ensure all seafood products are fresh, properly labeled, and attractively displayed.
• Monitor inventory levels and place orders to prevent stockouts or overstock.
• Train and coach team members on best practices for handling seafood and sanitation.

Customer Service Excellence

Provide expert advice on seafood selections, recipes, and preparation methods to enhance customer satisfaction. Handle customer inquiries, special orders, and complaints with professionalism. Collaborate with other departments to promote seafood specials and seasonal promotions.

Food Safety and Compliance

• Strictly follow HACCP guidelines, temperature controls, and sanitation procedures.
• Conduct quality checks on incoming shipments and rotate stock using FIFO method.
• Maintain a clean and organized department, including cases, counters, and backroom areas.

Leadership and Development

As Lead Clerk, support the department manager by scheduling shifts, delegating tasks, and fostering a positive team environment. Participate in inventory audits, waste reduction initiatives, and performance evaluations. This role requires physical stamina for lifting up to 50 lbs, standing for extended periods, and working in refrigerated conditions. Join Kroger's seafood team to advance your retail career while serving the community with top-quality products.